Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Erica Truesdale

Customer Service Representative
Charlotte,NC

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Progressive
Charlotte, NC
10.2021 - 03.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Banker

Wells Fargo
Charlotte, NC
04.2019 - 11.2020
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Opened, closed and updated accounts for customers.
  • Provided advice on different bank products and financial options.
  • Balanced teller drawers and ATM cash.

Cashier Team Lead

Walmart
Charlotte, NC
06.2017 - 10.2019
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.

Navigator

Concentrix
Charlotte, NC
03.2018 - 04.2019
  • Met with other crew members to plan missions prior to flight and review results following completion.
  • Practiced and drilled for numerous wartime and peacetime emergency situations requiring rapid response.
  • Attained detailed weather reports prior to planning flights.
  • Photographed specific areas of interest for intelligence purposes.

Restaurant Team Member

McDonald's Restaurant
Charlotte, NC
03.2015 - 02.2017
  • Greeted guests pleasantly and answered menu questions.
  • Operated register to process payments and collect cash payment for order totals.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Trained new employees by demonstrating tasks and coaching during daily activities.

Education

High School Diploma -

Penn Foster College
Scottsdale, AZ
03.2019

Skills

  • Efficient and Detail-Oriented
  • Upselling Products and Services
  • Call Documentation
  • Interpretation and Translation Services
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty

Timeline

Customer Service Representative

Progressive
10.2021 - 03.2022

Banker

Wells Fargo
04.2019 - 11.2020

Navigator

Concentrix
03.2018 - 04.2019

Cashier Team Lead

Walmart
06.2017 - 10.2019

Restaurant Team Member

McDonald's Restaurant
03.2015 - 02.2017

High School Diploma -

Penn Foster College

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Erica TruesdaleCustomer Service Representative