Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Erica Trunnell

Des Moines,IA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Dietary Director

Iowa Jewish Senior Life Center
Des Moines, IA
04.2023 - 04.2024
  • Managed dietetic staff to ensure compliance with state regulations.
  • Ordered food supplies, maintained inventory of equipment and ensured proper storage of food items.
  • Conducted kitchen inspections to ensure sanitation and safety procedures were followed.
  • Ensured accuracy of menu labeling information on all foods served in the facility.
  • Inspected food delivery trucks for quality assurance purposes prior to unloading goods into storage areas.
  • Oversaw the preparation of meals according to established recipes, portion control guidelines and standard operating procedures.
  • Supervised cafeteria staff during meal times ensuring that all orders were prepared correctly.

Nursing Desk Clerk

Iowa Jewish Senior Life Center
Des Moines, IA
09.2022 - 04.2023
  • Assisted customers with check-in and check-out procedures, providing necessary information and guidance.
  • Managed incoming calls, responding to inquiries and directing calls to appropriate departments or personnel.
  • Greeted guests upon arrival in a friendly and professional manner.
  • Provided excellent customer service by addressing inquiries promptly and efficiently.
  • Ensured that all safety protocols were followed at the front desk area.
  • Performed administrative duties such as filing paperwork, data entry, creating reports .
  • Monitored security cameras to identify suspicious activity near the premises.
  • Updated guest profiles with contact information and preferences.

Administrative Assistant

Iowa Jewish Senior Life Center
Des Moines , IA
07.2021 - 09.2022
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Updated contact lists regularly when changes occur in employee status or contact information.

Education

Dietary Manager Certificate

DMACC
Des Moines, IA

Skills

  • Office Administration
  • Meal Preparation
  • Recipe Development
  • Menu Planning
  • Guest Relations
  • Multi-Line Phone Systems
  • Customer Service
  • Microsoft Office

Affiliations

  • I am fascinate with health and fitness. Body building is my biggest hobby.
  • I live each and every day for my Lord and Savior Jesus Christ.

Certification

  • Managers certificate for ServSafe food handling.
  • Certificate In Iowa Dependant Adult Abuse Training
  • Certificate of Managing the Front Desk
  • Certificate in Microsoft Beyond the Basics
  • Certificate Professional Telephone Skills
  • Certificate in Creating and Managing Tasks
  • Certificate In Budget Management

References

References available upon request.

Timeline

Dietary Director

Iowa Jewish Senior Life Center
04.2023 - 04.2024

Nursing Desk Clerk

Iowa Jewish Senior Life Center
09.2022 - 04.2023

Administrative Assistant

Iowa Jewish Senior Life Center
07.2021 - 09.2022

Dietary Manager Certificate

DMACC

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Erica Trunnell