Erica Trunnell
Des Moines,IA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dietary Director
Iowa Jewish Senior Life Center
Des Moines , IA
2023.04 - 2024.04
- Managed dietetic staff to ensure compliance with state regulations.
- Ordered food supplies, maintained inventory of equipment and ensured proper storage of food items.
- Conducted kitchen inspections to ensure sanitation and safety procedures were followed.
- Ensured accuracy of menu labeling information on all foods served in the facility.
- Inspected food delivery trucks for quality assurance purposes prior to unloading goods into storage areas.
- Oversaw the preparation of meals according to established recipes, portion control guidelines and standard operating procedures.
- Supervised cafeteria staff during meal times ensuring that all orders were prepared correctly.
Nursing Desk Clerk
Iowa Jewish Senior Life Center
Des Moines , IA
2022.09 - 2023.04
- Assisted customers with check-in and check-out procedures, providing necessary information and guidance.
- Managed incoming calls, responding to inquiries and directing calls to appropriate departments or personnel.
- Greeted guests upon arrival in a friendly and professional manner.
- Provided excellent customer service by addressing inquiries promptly and efficiently.
- Ensured that all safety protocols were followed at the front desk area.
- Performed administrative duties such as filing paperwork, data entry, creating reports .
- Monitored security cameras to identify suspicious activity near the premises.
- Updated guest profiles with contact information and preferences.
Administrative Assistant
Iowa Jewish Senior Life Center
Des Moines , IA
2021.07 - 2022.09
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
Education
Dietary Manager Certificate
DMACC
Des Moines, IASkills
- Office Administration
- Meal Preparation
- Recipe Development
- Menu Planning
- Guest Relations
- Multi-Line Phone Systems
- Customer Service
- Microsoft Office
Affiliations
- I am fascinate with health and fitness. Body building is my biggest hobby.
- I live each and every day for my Lord and Savior Jesus Christ.
Certification
- Managers certificate for ServSafe food handling.
- Certificate In Iowa Dependant Adult Abuse Training
- Certificate of Managing the Front Desk
- Certificate in Microsoft Beyond the Basics
- Certificate Professional Telephone Skills
- Certificate in Creating and Managing Tasks
- Certificate In Budget Management
References
References available upon request.
Timeline
Dietary Director
Iowa Jewish Senior Life Center
2023.04 - 2024.04
Nursing Desk Clerk
Iowa Jewish Senior Life Center
2022.09 - 2023.04
Administrative Assistant
Iowa Jewish Senior Life Center
2021.07 - 2022.09
Dietary Manager Certificate
DMACC
- Managers certificate for ServSafe food handling.
- Certificate In Iowa Dependant Adult Abuse Training
- Certificate of Managing the Front Desk
- Certificate in Microsoft Beyond the Basics
- Certificate Professional Telephone Skills
- Certificate in Creating and Managing Tasks
- Certificate In Budget Management
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