Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Turner

Cabot,AR

Summary

Driven Circuit Design Engineer and Structure Loader with a proven track record at CenturyLink and Brightspeed, specializing in telecommunications equipment and project management. Excelled in team leadership, fostering collaboration, and enhancing system reliability through innovative design and technical troubleshooting. Demonstrated adaptability and a continuous learning mindset, significantly contributing to cross-functional team successes. I have a customer focus attitude as well a company focused mindset at the same time. I help my coworkers learn new skills and am usually the first to volunteer to test or try out new job skills. I enjoy working with technicians programmers and engineers and have a great relationship with them.

Overview

24
24
years of professional experience

Work History

Structure Loader

Brightspeed
01.2011 - Current
  • Loaded devices, cable pairs lens into MARTENS, O2 and have experience with IQGEO.
  • Contributed to overall operations by assisting with various tasks as needed, fostering a collaborative work environment.
  • Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
  • Collaborated with cross-functional teams to design and deploy large-scale telecommunication projects for example CBRAS migration project.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Have access to Calix, UMC, Adtran, and Marconi devices learned the pathing of the devices and learned the cards could troubleshoot my own cuts and call programming to actually have the programming fixed.
  • Have substantial knowledge of switchgate and Brighttab.
  • Reviewed many Methods and procedures to determine optimal locations for equipment loading and reliability of new job functions being brought into department.
  • Ensured adherence to industry standards and regulations while helping customers orders, engineers, programmers, project engineers, and customer service.

Circuit Design Engineer

CenturyLink
07.2000 - 01.2011
  • Designed circuits for Centurylink on a customer through network level.
  • Supported engineering design adding new device types into inventory.
  • Addressed design challenges and evaluated alternative design models to meet project requirements.
  • Prepared, checked, and coordinated documentation to support component design and application.
  • Went to sites and did inventory of equipment and cable pairs to circuits on a customer and network level to provide accurate records.


Education

Associate of Arts -

Arkansas State University - Beebe
Beebe, AR
05.2008

Skills

  • Continuous learning mindset
  • Telecommunications equipment
  • Team Leadership Qualities
  • Testing
  • Networks
  • Troubleshooting
  • Microsoft Office Suite
  • Project management abilities
  • Telecom Billing Systems
  • Adaptability to Change
  • Device configuration
  • User Support
  • System Testing
  • Technical Troubleshooting
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Relationship Building
  • Team building
  • Task Prioritization
  • Self Motivation
  • Interpersonal Skills
  • Analytical Thinking

Timeline

Structure Loader

Brightspeed
01.2011 - Current

Circuit Design Engineer

CenturyLink
07.2000 - 01.2011

Associate of Arts -

Arkansas State University - Beebe
Erica Turner