Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Erica Unnerstall

Kansas City,MO

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager/Bartender

The Sandbox
03.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Bartender/Server

South Gate Saloon
06.2021 - 10.2022
  • Fast paced environment, dealing with large groups and bar crowds simultaneously.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.

Bartender/Server

Washys Saloon
05.2020 - 08.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Bartender/Server

Opera House Bistro
11.2015 - 02.2020
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.

Education

College in Supply Chain Operations -

Western Governors University
Millcreek, UT
12.2023

Skills

  • Cost Reduction
  • Task Delegation
  • Employee Scheduling
  • Product and Service Knowledge
  • Recruiting and Interviewing
  • Staff Supervision
  • Customer Relations

Certification

  • Bartender License
  • Food Handler Certification

Timeline

Assistant Manager/Bartender

The Sandbox
03.2023 - Current

Bartender/Server

South Gate Saloon
06.2021 - 10.2022

Bartender/Server

Washys Saloon
05.2020 - 08.2021

Bartender/Server

Opera House Bistro
11.2015 - 02.2020

College in Supply Chain Operations -

Western Governors University

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Erica Unnerstall