Erica Valadez
Brownfield,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking and time management abilities. Also a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
U.S. Department of Veterans Affairs
Lubbock, Texas
07.2023 - Current
- Assisted with the scheduling of patient appointments and follow-up visits.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Scheduled appointments for medical procedures and physician consultations with patients.
- Updated outdated patient information to maintain current records.
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
- Scheduled appointments for patients via phone and in person.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Attended staff meetings regularly to stay up-to-date on changes in policy or procedure regulations.
- Served as a liaison between patients and healthcare providers by providing information on policies, procedures, benefits and other relevant topics.
- Greeted patients upon arrival and directed them to their destination within the facility.
- Handled general office duties to support administrative staff during peak hours.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
Resident Services Associate
LifeWell Senior Living
Lubbock, TX
12.2018 - Current
- Respond to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Foster relationships with residents and work with new residents to optimize acclimation and ease transition to new living environment.
- Conduct regular rounds to keep residents and areas safe and secure.
- Develop and deepen relationships with residents and fellow staff.
- Confer with medical personnel to understand backgrounds and needs of residents.
- Assist community nurse with obtaining Physician medication orders and keeping them up to date.
- Monitor residents vitals and administer medication
- Employee Schedule Coordinator
- Help families resolve any concerns they may have
- Oversee employee conduct in both the memory care unit and assisted living neighborhoods to insure all physical, mental, emotional, and medical needs are being met.
- Provide postmortem care when necessary
Account Specialist
Western Finance
, TX
10.2014 - 01.2016
- Greeted and assisted customers to foster positive experiences.
- Operated register, handled cash and processed credit card transactions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Approved or denied loan applications and explained reasoning behind decisions.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Developed loan contracts and explained contract terms to clients.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
Float Receptionist/Interpreter
Dodge City Medical Center
Dodge City, KS
08.2008 - 02.2012
- Received incoming calls and coordinated with staff to fulfill patient requests.
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Scheduled appointments and maintained and updated appointment calendars.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Straightened up waiting room to maintain neat and organized space.
- Interpreted verbal and written information during examinations, tests and treatments.
- Responded to requests from healthcare staff or physicians for interpreter services.
- Obtained permission from patients to translate confidential medical information to and from healthcare teammates.
- Assisted healthcare workers by translating telephone conversations with patients and family members.
- Wrote verbal patient instructions exactly as ordered by health professionals in patient's native language.
- Trained other translators or interpreters in specialized field terminologies.
Education
Medical Assisting
Virginia College
Lubbock, TX12.2018
Certification - Nurse Assistant
Vista College
Lubbock, TX09.2017
High School Diploma -
Brownfield High School
Brownfield, TX05.2003
Skills
- Message Delivery
- Staff Communication
- Policy Enforcement
- Emergency Response
- Mental Health Disorders
- Staff Training
- Reporting and Documentation
- Call Answering and Routing
- Team Supervision
- First Aid and CPR
- Incident Reporting
- Safety Standards and Compliance
- Ambulation Assistance
- Relationship Building
- Verbal and Written Communication
- HIPAA Compliance
- Care Plan Management
- Wound Care
- Emotional Support
- Dementia Care
- Personal Care Assistance
- Resident Supervision
Certification
- Licensed Nurse Aide - 2017
- Medical Assistant Diploma - 2018
- Certified Dementia Practitioner - 2020
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Department of Veterans Affairs Certificate of Recognition
- Department of Veterans Affairs ICARE Award
Timeline
Advanced Medical Support Assistant
U.S. Department of Veterans Affairs
07.2023 - Current
Resident Services Associate
LifeWell Senior Living
12.2018 - Current
Account Specialist
Western Finance
10.2014 - 01.2016
Float Receptionist/Interpreter
Dodge City Medical Center
08.2008 - 02.2012
Medical Assisting
Virginia College
Certification - Nurse Assistant
Vista College
High School Diploma -
Brownfield High School
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