Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erica Van Horne

Huntersville,NC

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding the highest standards of customer service and safe food handling practices. Friendly, open and committed to building customer base by providing positive service experience. Detail-oriented team player with strong organizational skills. Dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bartender/Server

Apps & Taps
02.2019 - 12.2023
  • Work directly with customers by mixing, serving drink and food orders while providing excellent customer service.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Assisted with inventorying beverage stock and bar supplies.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Served high customer volumes during special events, nights, and weekends.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Bakery Assistant

Smallcakes Cupcakery & Creamery
02.2020 - 01.2021
  • Open and close the shop, arrive 3 hours before opening, and bake/decorate all the cupcakes fresh daily.
  • Assess the quality and freshness of ingredients each morning and follow recipes to measure ingredients.
  • Help customers and take orders over the phone and/or in person.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Replenished bakery items in display cases.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated cash registers and processed payments accurately.
  • Understand the importance of time management and consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.

Dock Hand

Apps & Taps
05.2017 - 08.2020
  • Make sure all areas on the dock are clean while adhering to and maintaining quality standards.
  • Help assist and tie down boats to dock.
  • Collect payment for gas transactions.
  • Deliver food, beverages, and ice to guests.
  • Regularly exposed to outside weather conditions.
  • Ensured proper storage of hazardous materials, adhering to safety guidelines and preventing accidents.
  • Improved dock efficiency by organizing and streamlining cargo handling processes.
  • Maintained clean, orderly work environment free of hazards.
  • Supported dock management in implementing procedures for improved workflow and staff performance.

Server

Fresh Chef
10.2016 - 08.2017
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Hostess/Waitress

Showmars Restaurant
04.2015 - 12.2016
  • Helped any customers with any menu questions or food problems.
  • Ran cash register and bagged up Togo orders.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Used cash registers and credit card machines to cash out customers.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.

Education

Associate - Undecided

Mitchell Community College
Mooresville, NC
12.2018

Lake Norman High School
Mooresville, NC
06.2017

Skills

  • Customer Service (9 years)
  • Server (8 years)
  • Restaurant Experience (9 years)
  • POS (9 years)
  • Serving (8 years)
  • Bartending (2 years)
  • Organizational Skills
  • Fast learner

Certification

Driver's License

Timeline

Bakery Assistant

Smallcakes Cupcakery & Creamery
02.2020 - 01.2021

Bartender/Server

Apps & Taps
02.2019 - 12.2023

Dock Hand

Apps & Taps
05.2017 - 08.2020

Server

Fresh Chef
10.2016 - 08.2017

Hostess/Waitress

Showmars Restaurant
04.2015 - 12.2016

Associate - Undecided

Mitchell Community College

Lake Norman High School

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