Erica Van Vliet
Glendale,AZ
Summary
Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Short Order Cook
The Spunky Monkey
01.2024 - 09.2024
- Kept kitchen up to code for health and safety inspections.
- Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
- Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
- Trained new staff in cooking techniques, equipment usage, and kitchen procedures to ensure consistency in quality across the team.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
Captian/Shift Manager
MOD Super Fast Pizza
01.2023 - 10.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
Server
The Rusty Elbow
03.2021 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
GED -
City University of Seattle
Seattle, WA06.1999
Skills
- Grill Expertise
- Work under pressure
- Efficient multitasking
- Cleaning and sanitation
- Cash Handeling
- Customer service focus
- Employee Training
- Food safety understanding
- Time Management
- Point of sale operation
- Food Running
- Safe Food Handling
Timeline
Short Order Cook
The Spunky Monkey
01.2024 - 09.2024
Captian/Shift Manager
MOD Super Fast Pizza
01.2023 - 10.2023
Server
The Rusty Elbow
03.2021 - 08.2022
GED -
City University of Seattle
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