Erica Vaow

Work History

Sales Associate

Dollar General Market

07.2022 - 11.2022

Assisted customers with product selection and inquiries, ensuring positive shopping experiences.
Maintained organized product displays, enhancing store appearance and accessibility.
Operated cash register efficiently, processing transactions accurately and quickly.
Stocked shelves regularly, ensuring inventory levels met customer demand and store standards.
Collaborated with team members to achieve sales goals and improve service quality.
Adhered to company policies on safety and cleanliness, contributing to a secure environment.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Solved customer challenges by offering relevant products and services.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Engaged with customers to effectively build rapport and lasting relationships.

Cashier

Salvation Army Thrift Store

08.2017 - 03.2019

Processed customer transactions efficiently using point-of-sale systems.
Assisted customers with inquiries and provided exceptional service.
Maintained accurate cash drawer balances throughout shifts.
Organized and restocked merchandise to enhance store presentation.

Cashier

Burger King

08.2009 - 02.2012

Assisted customers with product selection and inquiries, ensuring positive shopping experiences.
Maintained organized product displays, enhancing store appearance and accessibility.
Operated cash register efficiently, processing transactions accurately and quickly.
Stocked shelves regularly, ensuring inventory levels met customer demand and store standards.
Collaborated with team members to achieve sales goals and improve service quality.
Adhered to company policies on safety and cleanliness, contributing to a secure environment.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Solved customer challenges by offering relevant products and services.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Engaged with customers to effectively build rapport and lasting relationships.

Sales Assistant

Turkey Hill

02.2012 - 03.2016

Assisted customers with product selections and inquiries, enhancing shopping experience.
Maintained accurate inventory records, ensuring stock availability and organization.
Operated point-of-sale systems efficiently, processing transactions swiftly and accurately.
Collaborated with team members to promote store sales and special promotions effectively.
Provided support in visual merchandising, maintaining attractive product displays to drive sales.
Resolved customer complaints professionally, fostering positive relationships and loyalty.
Adapted to fast-paced environment, consistently meeting customer needs and service standards.
Trained new staff on operational procedures and customer service best practices.
Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Processed transactions accurately while maintaining a high level of customer service.
Increased sales by building strong customer relationships and providing excellent service.
Assisted customers with prompt and polite support in-person and via telephone.
Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Collaborated with team members to achieve a cohesive and efficient store environment.
Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Fielded customer questions to share information about products, availability, and pricing.
Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
Boosted store revenue through upselling and cross-selling techniques.
Executed visual merchandising strategies to attract customers and drive sales.
Monitored sales trends to advise management on potential inventory adjustments.
Established effective communication channels between sales and warehouse teams, streamlining order fulfillment.
Trained new staff on sales techniques and store policies, enhancing overall team performance.
Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
Organized in-store promotions to increase awareness of new product lines.
Streamlined checkout process, reducing average customer waiting time during peak hours.
Enhanced team morale and productivity by organizing weekly sales strategy meetings.
Updated product displays regularly, keeping store appearance fresh and appealing.
Conducted weekly inventory audits to ensure accuracy in stock levels.
Increased store foot traffic with innovative window display designs.
Developed loyal customer base by providing consistent, high-quality service.
Managed efficient cash register operations.
Engaged in friendly conversation with customer to better uncover individual needs.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Listened to customer needs and desires to identify and recommend optimal products.
Created inviting environment for customers by maintaining store organization and cleanliness.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Maintained up-to-date knowledge of store sales, payment policies and security standards.

Front Desk Receptionist

Comfort Inn & Suites

08.2015 - 10.2015

Greeted and assisted guests, ensuring positive first impressions and exceptional customer service.
Managed front desk operations, including check-ins, check-outs, and reservations efficiently.
Handled guest inquiries and complaints, providing timely resolutions to enhance satisfaction.
Coordinated with housekeeping and maintenance staff to ensure room readiness and facility upkeep.

Summary

Overview

Work History

Sales Associate

Cashier

Cashier

Sales Assistant

Front Desk Receptionist

Education

General Studies -

Skills

Timeline

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