Summary
Overview
Work History
Education
Skills
Timeline
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ERICA VASQUEZ

Harlingen,TX

Summary

Reliable Cashier Trainer with 10 years of hands-on experience performing opening and closing functions, monitoring cashiers and maintaining checkout and display areas. Proficient in POS system operations paired with in-depth knowledge of retail shrink awareness and loss-prevention initiatives. Punctual and hardworking individual skillful in directing and prioritizing all store front-end activities in fast-paced, high-volume retail environment. Flexible Cashier Trainer offering 10-year background training cashiers to meet store standards and goals. Well-versed in handling currency and credit transactions, supervising cashiers and monitoring till cash levels. Dedicated to training all new hires in customer service procedures, POS system operations and proper bagging techniques. Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities. Punctual and honest CASHIER with solid background in WORK environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Enthusiastic Head Cashier with 10 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level TRAINER position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

TRAINER/CASHIER

WHATABURGER UNIT 85
12.2022 - Current
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
  • Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated POS system to complete cash, credit and check transactions.
  • Supervised new and existing cashiers by verifying accuracy of prices and customers charges.
  • Preserved orderly checkout areas by carrying out general cleaning and organizational duties such as emptying trash cans, sanitizing conveyor belts and removing empty shopping baskets.
  • Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
  • Established or identified prices of goods and tabulated bills with cash registers or optical price scanners.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Received and processed customer payments.
  • Educated employees on register use, merchandising, and customer service.
  • Led cashiers and associates in providing thoughtful customer service.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.

Cashier

Shipley's Donuts
04.2015 - 02.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Tallied cash drawer at beginning and end of each work shift.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.

Head Cashier

TARGET
12.2013 - 08.2015
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising, and customer service.
  • Led cashiers and associates in providing thoughtful customer service.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Maintained stock to meet expected customer demand.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Facilitated and logged store opening, closing, and shift changes.
  • Reconciled daily totals to maintain balanced and compliant ledgers.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Maintained and updated security protocols for front desk operations.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.

Education

GED -

Texas State Technical College - Harlingen
Harlingen, TX
03.2006

Skills

  • Team Leadership
  • Verbal Communication
  • Product and Service Sales
  • Money Transfer Systems
  • Customer Service
  • Sales Activities
  • Setting Up for Performances
  • Cash Handling
  • Answering Customer Questions
  • Stocking and Replenishing
  • Multi-Tasking Skill
  • POS Systems
  • Cash Register Operations
  • Cashier Training
  • Customer Preferences
  • New Hire Training

Timeline

TRAINER/CASHIER

WHATABURGER UNIT 85
12.2022 - Current

Cashier

Shipley's Donuts
04.2015 - 02.2017

Head Cashier

TARGET
12.2013 - 08.2015

GED -

Texas State Technical College - Harlingen

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ERICA VASQUEZ