Summary
Overview
Work History
Education
Skills
Timeline

Erica Velez Albizu

Wesley Chapel,FL

Summary

Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across Industry company environments. Multi-talented Human Resources Executive successful at streamlining costs and maximizing company profile in job market. Versed in EEOC and other relevant compliance statutes. Excellent organizational and time management skills coupled with task prioritization.

Overview

10
10
years of professional experience

Work History

People Leader

Walmart
03.2022 - Current
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Recruited top talent to maximize profitability.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Fostered positive work environment through comprehensive employee relations program.
  • Coordinated technical training and personal development classes for staff members.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.

Team Lead

Walmart
06.2017 - 02.2022
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Held weekly team meetings to inform team members on company news and updates.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.

Academy Department Manager

Walmart
01.2016 - 06.2017
  • Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
  • Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
  • Designed or used assessments to monitor student learning outcomes.
  • Conferred and resolved education-related issues and problems with students, parents and school officials.

Customer Service Manager

Walmart
08.2013 - 12.2015
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Business Management - Business Administration And Management

Southern New Hampshire University, Hooksett, NH

High School -

Penn Foster Career School, Scranton, PA
01.2019

Skills

  • Employment Record Verification
  • Operations Management
  • Labor Negotiations
  • Budget Administration
  • Leadership Development
  • Organizational Development
  • Regulatory Compliance
  • Compliance
  • Payroll Management
  • Staff Management
  • Benefits Administration
  • Corrective Action Planning
  • Recruitment
  • Employee Relations
  • Human Capital Management
  • Employee Handbook Development
  • Program Analysis
  • Succession Planning
  • Management Support
  • Employee Development

Timeline

People Leader - Walmart
03.2022 - Current
Team Lead - Walmart
06.2017 - 02.2022
Academy Department Manager - Walmart
01.2016 - 06.2017
Customer Service Manager - Walmart
08.2013 - 12.2015
Southern New Hampshire University - Business Management , Business Administration And Management
Penn Foster Career School - High School ,

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Erica Velez Albizu