Erica Veno
Miami,FL
Summary
Passionate and accomplished social work professional with experience working in adolescent inpatient, behavioral health outpatient and inpatient substance use environments.
Overview
6
6
years of professional experience
Work History
Group Facilitator
Zinnia Health
08.2022 - Current
- Maintained positive, comforting environment that felt safe and inviting to clients.
- Developed open rapport with clients, encouraging sharing of questions and concerns.
- Prepared and led 13 support groups per week for clients.
- Educated patients on potentially beneficial substance use disorder services.
- Created and oversaw psychoeducational groups for 35 clients suffering from Substance Use Disorders.
- Educated in various types of techniques and skills to better understand people from diverse walks of life and cultures.
- Identified areas in need of improvement and implemented solutions.
- Provided self-esteem, substance use disorder and anger management group therapy.
- Developed programs and activities to help clients improve attitudes towards treatment.
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
- Implemented HIPAA approaches to maintain strict confidentiality of client information.
Behavioral Health Associate
Behavioral Health And Education Specialists
03.2020 - 08.2022
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Oversaw Psychological Testing schedule and data for the practice
- Escalated medication concerns to Psychiatrists
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
Behavioral Health Technician
Streamwood Behavioral Health Systems
12.2017 - 01.2019
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Searched resident belongings prior to and during stays.
- Prepared and submitted daily progress reports to behavioral health providers.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Charted on each patient daily.
- Collaborated closely with mental health professionals with treatment plan implementation.
Education
Bachelor of Arts - Social Work
Lewis University
Romeoville, IL05.2016
Associate of Science - Criminal Justice
Rasmussen College
Romeoville, IL04.2014
Skills
- Group Therapy Facilitation
- Advocacy
- Documentation
- Crisis Intervention
- AMA Blocking
- De-escalation Techniques
- HIPAA Procedures
Timeline
Group Facilitator
Zinnia Health
08.2022 - Current
Behavioral Health Associate
Behavioral Health And Education Specialists
03.2020 - 08.2022
Behavioral Health Technician
Streamwood Behavioral Health Systems
12.2017 - 01.2019
Bachelor of Arts - Social Work
Lewis University
Associate of Science - Criminal Justice
Rasmussen College
Similar Profiles
Francisco EscuderoFrancisco Escudero
Helpdesk Engineer at Zinnia HealthHelpdesk Engineer at Zinnia Health
Christopher VillanuevaChristopher Villanueva
Operations Supervisor at Zinnia HealthOperations Supervisor at Zinnia Health
Danielle FerreiraDanielle Ferreira
Claims Resolution Specialist at Zinnia HealthClaims Resolution Specialist at Zinnia Health
Candace HendrixCandace Hendrix
Admissions Coordinator at Zinnia HealthAdmissions Coordinator at Zinnia Health
Efrainny Rodriguez ConcepcionEfrainny Rodriguez Concepcion
Front Desk at Chesterfield hotelFront Desk at Chesterfield hotel