Erica Vigna
Dwight,IL
Summary
Dynamic professional skilled in delivering exceptional customer service and team collaboration. Experienced in addressing customer inquiries and enhancing dining experiences, focused on building rapport and ensuring satisfaction for both residents and guests.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
CNA
The Pointe at Pontiac
Pontiac, Illinois
07.2025 - Current
- Communicated effectively with residents, families, and team members.
- Provided companionship and emotional support, fostering positive relationships and enhancing resident well-being.
- Assisted patients in ambulation and transfers using proper body mechanics.
Waitress & Hostess
Old Route 66 Family Restaurant
Dwight, Illinois
12.2022 - 02.2026
- Monitored customer satisfaction during meal service to ensure a positive experience.
- Resolved customer inquiries and issues to enhance dining experience.
- Built rapport with regular customers through engaging conversations.
Cashier
Berkots Super Food
Dwight, IL
12.2021 - 12.2022
- Provided exceptional customer service through active listening and engagement, fostering positive customer relationships.
- Ensured cleanliness of checkout area, contributing to a welcoming environment for customers.
- Assisted management with daily operations to achieve team goals.
Education
High School Diploma -
Dwight Township High School
Dwight, IL05-2024
Some College (No Degree) - Elementary Education
Joliet Junior College
Joliet, IL03-2026
Skills
- Emergency response coordination
- Customer service
- Hospitality service expertise
- Effective communication
- Team collaboration
- Conflict resolution
- Patient safety protocols
- Schedule management
- Multitasking and organization
- Strong work ethic
- Problem-solving
- Professional appearance
Certification
CPR Certified - Red Cross, Issued July 17, 2025
Timeline
CNA
The Pointe at Pontiac
07.2025 - Current
Waitress & Hostess
Old Route 66 Family Restaurant
12.2022 - 02.2026
Cashier
Berkots Super Food
12.2021 - 12.2022
High School Diploma -
Dwight Township High School
Some College (No Degree) - Elementary Education
Joliet Junior College