Erica Villagomez
Denver,CO
Summary
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Ramp Service Agent
United Airlines
Den, Colo
02.2023 - Current
- Responded quickly to emergency situations by following established protocols.
- Participated in regular safety drills and training sessions.
- Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
- Participated in team meetings to discuss performance, safety, and operational improvements.
- Monitored and reported any irregularities in baggage or cargo, such as damaged goods.
- Checked aircraft documents and ensured proper paperwork was completed prior to departure.
- Monitored the arrival of flights and coordinated activities with ground personnel to ensure efficient turnaround times.
- Inspected aircraft for damage and reported any discrepancies to the supervisor.
- Followed safety procedures while operating ground service equipment such as tugs, belt loaders, container loaders.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Coordinated with other ramp agents regarding workloads and assisted as needed.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Ensured that all items loaded onto the aircraft were properly secured before takeoff.
- Loaded and unloaded baggage and freight from aircraft in a safe manner according to regulations.
- Connected electrical power units and service hoses to aircraft.
- Reported any maintenance issues found during servicing of the plane to supervisors promptly.
- Conducted pre-flight inspections of the exterior of the plane for potential hazards.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Collected, sorted and checked baggage tags against flight lists.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
- Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
- Maintained clear communication with team members and supervisors using radios and hand signals.
- Maintained cleanliness of work areas at all times according to safety standards.
- Worked in various weather conditions to ensure continuous airport operations.
Laborer
Department of Parks and Recreation/ DPW
Agana, Guam
09.2021 - 02.2023
- Maintain clean, safe working environment by removing debris from jobsites prior to shift completions.
- Used picks and shovels to dig, spread, level dirt, and gravel.
- Operated and maintained a variety of equipment including hand and power tools.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Assisted team members with maintaining orderly and clean workspaces.
- Loaded and unloaded daily equipment, keeping daily supplies organized, secure to prevent damage, and optimize handling.
- Assist running operations at DPW (TESS) Truck Enforcement Screening Station for international/ domestic sealed containers and oversize equipment coming into Port Authority for Guam businesses.
- Inspect weight of in bound containers to prevent road/ highway deterioration.
- Issue violation's to Consignee/ Businesses due to surpassing legal weight limit or permit weight limit.
- Assist processing TESS permits with Highway Construction and Encroachment Permits.
Community Program Aide II (LTA)
Department of Public Health & Social Services
Tamuning, Guam
12.2020 - 09.2021
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Organized and maintained filing and document management systems by coordinating with Business office.
- Documented pickups and deliveries for Epidemiology Laboratory Capacity Program, DPHSS.
- Maintained quality levels above prescribed minimums to support team productivity and efficiency.
- Obtained scanned records and uploaded into company databases.
- Identified and corrected data entry errors to prevent duplication across systems.
- Verified and updated account information in company computer system. Input client information into spreadsheets and company database to provide leaders with quick access to essential client data on NBS data system daily.
- Compiled statistical information for special reports.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Volunteered to assist with special office projects, successfully completing all tasks prior to deadlines.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
Data Entry Clerk (LA)
Department of Labor / Assisting Department of Public Health & Social Services
Tamuning, Guam
06.2020 - 12.2020
- Maintained quality levels above prescribed minimums to support team productivity and efficiency.
- Obtained scanned records and uploaded into company databases.
- Identified and corrected data entry errors to prevent duplication across systems.
- Verified and updated account information in company computer system.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data on NBS data system daily.
- Compiled statistical information for special reports.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Volunteered to assist with special office projects, successfully completing all tasks prior to deadlines.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
Apprentice Painter
Cabras Marine Corporation
Piti, GU
08.2019 - 06.2020
- Assisted with special painting projects such as MPC-1, Coast Guard Fighter Boats, and USNS Rappahannock.
- Prepared surfaces by stripping existing coatings, filling holes and sanding.
- Communicated with Paint Shop Supervisor to receive new job assignments.
- Painted walls and other large areas using brushes, rollers and spray guns.
- Climbed ladders and scaffolds to reach work areas up to 30 feet high.
- Cleaned up after job completion by properly disposing of paint, buckets and other materials.
- Mixed paint with additives to create desired results.
- Created protective coating by applying clear coat.
- Set up painting job spaces by unloading trucks, placing ladders and laying out protective tarp draping sheets.
- Organized supplies and tracked stock levels to maintain inventory records and request reorders.
- Readied drywall by applying skim coat, sanding and adding desired texture.
- Handled and disposed of hazardous waste carefully to minimize harm to personnel or environmental habitats.
- Sanded and sealed completed finishes according to precise specifications.
- Prepared surfaces by removing imperfections, applying rust-resistant undercoats and sealing seams.
- Kept all machinery in good working order by completing thorough disassembly, cleaning and reassembly of sprayers and other power equipment.
- Used chemicals, including solvents to clean equipment after paint applications.
- Loaded paint into equipment and adjusted controls to maintain consistent paint flow.
Parts Advisor
Atkins Kroll
Tamuning, GU
09.2015 - 10.2018
- Atkins Kroll, Tamuning, GU, September, 2015 - October, 2018.
- Prioritized and maintained high-volume of fast-paced parts inquiries and orders, kept meticulous records and met or exceeded sales goals in 25% of reporting months.
- Checked in ordered parts systematically upon arrival, immediately contacted ordering party and accounted for parts in physical space and CDK database.
- Managed inventory, ordered parts and recorded parts transactions through dealer management system software and trained other team members to use CDK software proficiently.
- Alerted customers to companion part requirements and specials, exposed customers to full product line and patiently explained parts use and installation when asked.
- Reviewed body shop estimates, verified correctly identified parts and confirmed that pricing matched estimates supplied to customers.
- Advised retail, wholesale and internal automotive parts customers in parts selection, immediately expedited out-of-stock parts and supplied parts to requestors promptly.
- Followed standards of care and compliance per company and legal requirements.
- Improved team member performance by devising and overseeing personalized strategies.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Coordinated and executed daily parts deliveries to local businesses.
- Optimized team effectiveness by personally working with new hires regarding compliance, sales, and service standards.
- Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
- Increased team productivity by implementing multiple strategic process improvements.
- Received and stocked incoming merchandise, arranging items in appropriate manner and correct locations.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Achieved 75-100% of sales quota with in a year.
- Directed 3 employees in parts sales, service and delivery.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
Customer Service Advisor
Jiffy Lube, Dillingham Blvd
Honolulu, HI
03.2015 - 08.2015
- Maximized revenue by proactively building and managing key customer relationships.
- Scheduled service repair with field technicians to handle complex, site-specific concerns.
- Diagnosed and troubleshot product issues to enhance customer satisfaction and prevent call escalation.
- Processed payments for new orders and replacement parts to meet customer needs.
- Answered customer requests with friendly, knowledgeable service and support.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Contacted customers to service accounts, address issues and propose new offerings.
- Consulted with customers regarding Oil types; Full Synthetic, Synthetic Blend, Conventional, or High mileage & Oil Change, Transmission Flush, Air/AC Replacement Filter needs, addressing customer concerns.
- Supervised and motivated customer service teams to maximize business performance.
- Interacted with over 50 customers per shift to provide and process information in response to inquiries, concerns and requests about services and products.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted up to 50 customers each day in fast-paced environment while consistently exceeding 100% quality score.
Customer Service Representative
S.A.S Services
Honolulu, HI
03.2014 - 03.2015
- Assisted customers with baggage claims.
- Greeted customers, answered questions and discussed services.
- Backed wheelchairs down jetways to safely overcome decline of ramp.
- Helped customers enter airplane, locate seat and stow luggage.
- Reviewed airline tickets, interpreted airline city codes and read domestic and international forms.
- Communicated with gate agents to coordinate assistance boarding.
- Aided customers with TSA checkpoint screenings.
- Helped clients with personal needs from exercise to bathing and personal grooming.
Cashier/Sales Associate
Sports Authority
Honolulu, HI
07.2013 - 03.2014
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered advice.
- Processed returned items in accordance with store policy.
- Read weekly sales inserts and monitored price changes.
- Assisted customers with account updates, new service additions and promotional offers.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Received payments for purchase items for warranty and issued receipts.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Welcomed customers, offering assistance to help find necessary store items.
- Monitored sales events to protect products, added new merchandise and rang up purchases.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Processed 100 transactions per day with exceptional accuracy.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Worked closely with front-end staff to assist customers.
- Inspected items for damage and obtained replacements for customers.
- Trained new employees in cashiering procedures, offering assistance in resolving returning issues.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed customer payments quickly and returned exact change and receipts.
- Compiled and updated client data to track payments trends and support accurate accounting.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Receiving Parts Assistant
Cars Plus Guam
Maite, GU
10.2012 - 01.2013
- Supported Parts department by compiling paperwork and taking detailed meeting minutes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved customer satisfaction by finding creative solutions to problems.
- Earned reputation for good attendance and hard work.
- Answered 20 calls during daily shift to answer customer questions.
- Improved operations by working with team members and customers to find workable solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
Office Clerk Assistant
Department of Administration
Hagatna, GU
08.2012 - 10.2012
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Implemented office efficiency improvements to streamline task delegation.
- Created, updated and maintained detailed documents and spreadsheets by creating professional charts, pivots tables and filters.
- Monitored office supply use and stock levels, placing replenishment orders as needed.
- Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
Education
High School Diploma -
Southern High School
Santa Rita, Guam06.2011
Skills
- Collecting information
- Proficient with CDK, NBS, GM, & Toyota data base
- Certified in 10-key
- AS/400
- Technologically savvy
- Filing and data archiving
- Order processing
- Customer service-oriented
- Customer relationship management
- Multi-line phone proficiency
- Sales techniques
- Strong problem solver
- Data processing
- Microsoft Excel certified
- Advanced MS Office Suite knowledge
- Understands grammar
- Invoice processing
- Safety regulations
- Critical thinker
- Time management
- Maintenance schedules
- Training and coaching
- Problem-solving skills
- Organizational skills
- Customer service skills
- Excellent communication skills
- Strong interpersonal skills
- Administrative support
- First Aid/CPR
- Managing office supplies
- Faxing documents
- Data entry documentation
- Inventory systems
- Confidential document control
- Delivery order fulfillment
Certification
- Work Keys (Gold)
- Work Ethics Proficiency
- OSHA 10 Hour
- Portable Fire Extinguisher & Fire Watch
- Quantitative Respiratory Fit Tested
- Confined Space Entry
- CPR First Aid
- Training for COVID-19 Contact Tracers
- FEMA IS-00100.C
- FEMA IS-00200.C
- FEMA IS-00700.B
- FEMA IS-00800.D
Timeline
Ramp Service Agent
United Airlines
02.2023 - Current
Laborer
Department of Parks and Recreation/ DPW
09.2021 - 02.2023
Community Program Aide II (LTA)
Department of Public Health & Social Services
12.2020 - 09.2021
Data Entry Clerk (LA)
Department of Labor / Assisting Department of Public Health & Social Services
06.2020 - 12.2020
Apprentice Painter
Cabras Marine Corporation
08.2019 - 06.2020
Parts Advisor
Atkins Kroll
09.2015 - 10.2018
Customer Service Advisor
Jiffy Lube, Dillingham Blvd
03.2015 - 08.2015
Customer Service Representative
S.A.S Services
03.2014 - 03.2015
Cashier/Sales Associate
Sports Authority
07.2013 - 03.2014
Receiving Parts Assistant
Cars Plus Guam
10.2012 - 01.2013
Office Clerk Assistant
Department of Administration
08.2012 - 10.2012
High School Diploma -
Southern High School
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