Erica Villanueva
Allen Park
Summary
Dynamic District Manager with expertise in strategic planning, compliance oversight, and staff development. Proven track record in implementing operational improvements that enhance efficiency and drive business growth.
Overview
38
38
years of professional experience
Work History
District Manager
Impact Ventures
Flint
06.2024 - 08.2025
- Oversaw daily operations across multiple locations to ensure efficiency and compliance.
- Trained and developed staff on company policies and best practices for customer service.
- Implemented operational improvements based on feedback to streamline processes and reduce waste.
- Conducted regular site visits to assess performance and address any operational issues promptly.
- Collaborated with senior management to develop strategic plans for growth and expansion.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
Area Director of Operations
Douglas Corporation
Saline
11.2013 - 12.2023
- Monitored performance of operations teams to evaluate effectiveness of processes and identify areas for improvement.
- Performed regular audits of operations activities to identify potential issues or risks.
- Provided leadership development opportunities to high performing employees.
- Reviewed existing processes and proposed process changes to improve efficiency or reduce costs.
- Collaborated with other departments to coordinate activities that support operational goals.
- Maintained relationships with external vendors, suppliers in order to ensure timely delivery of goods, services.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
General Manager
Wendy's International LLC
Allen Park
02.1988 - 11.2013
- Oversaw daily operations to ensure efficiency and compliance with company policies.
- Developed strategic plans to enhance customer satisfaction and drive business growth.
- Implemented performance metrics to monitor team productivity and service quality.
- Coordinated staff training programs to improve employee skills and knowledge retention.
- Led budget planning sessions to allocate resources effectively and control operational costs.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
Some College (No Degree) - Business Administration
Baker College
Flint, MISkills
- Customer service
- Team leadership
- Strategic planning
- Operational efficiency
- Employee training
- Process improvement
References
References available upon request.
Timeline
District Manager
Impact Ventures
06.2024 - 08.2025
Area Director of Operations
Douglas Corporation
11.2013 - 12.2023
General Manager
Wendy's International LLC
02.1988 - 11.2013
Some College (No Degree) - Business Administration
Baker College
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