Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erica Vinger

Chicago,USA

Summary

Highly motivated professional with a career marked by rapid promotions and currently serving as a Quality Assurance Manager. Experienced in leading and guiding teams through organizational changes, I take pride in my fast growth within the company. Committed to maintaining quality standards and driving continuous improvement, I am dedicated to the success of my team and the company.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Quality Assurance Manager

Hilton Grand Vacations
05.2023 - Current
  • Processing legal documents and contracts for real estate purchases
  • Verifying and notarizing documentation necessary for business purposes
  • Providing quality control by ensuring I am up to date and knowledgeable on current business practices
  • Sorting all legal documents and files to be sent out for recording and deeding
  • Adjusting work practices throughout large company changes and guiding my team to do the same

Lead Front Desk Coordinator

Hilton Grand Vacations
03.2022 - 05.2023
  • Greeting guests with excitement and welcoming conversation
  • Delegating responsibilities to my team to ensure an excellent experience for our guests
  • Creating daily line up based on sales volume, seller percentage, and accuracy
  • Taking inventory and placing orders for any items used or needed in the sales office

Guest Service Agent

Doubletree by Hilton- Magnificent Mile
06.2021 - 03.2022
  • Greet all guests with welcoming and professional conversation
  • Communicate with other departments to ensure special requests are completed
  • Obtain records of room availability, rates, and guests accounts
  • Create, modify, and confirm reservations- establish method of payment and check the guests in and out of the hotel

Shift Manager

CVS Health
01.2021 - 06.2021
  • Take daily inventory and complete cycle counts to ensure product amounts are correctly stated
  • Settle issues and concerns with unsatisfied patients in an efficient and calm manner
  • Guiding team members through daily tasks to set up our workspace for success
  • Prepare cash deposits and balance drawers for registers to satisfy corporate requirements and monitor cash amounts

Pharmacy Technician

Hy-Vee
08.2018 - 06.2020
  • Provide excellent customer service to in-person, phone, and drive-thru patients and their families
  • Complete accurate data entry, fill and label prescriptions, and prepare deliveries
  • Communicate with healthcare providers and insurance companies
  • Finalizing and documenting daily inventory for monthly reporting purposes

Customer Service Representative

Hy-Vee
11.2015 - 08.2018
  • Oversaw cash and electronic transactions, and managed currency for cash registers
  • Worked with customers and followed store policies to satisfy guest requests
  • Processed merchandise exchanges, returns and refunds
  • Ordered store merchandise, and prepared sale labels for store display

Education

Bachelor of Science - Marketing

Lincoln Land Community College
Springfield, Illinois
05.2020

Skills

  • Social Media Management
  • Proficient in Excel
  • Microsoft Word
  • Clarity
  • Chorus
  • Quality Control
  • Customer Service
  • Customer Relations
  • Customer Satisfaction
  • Extremely detail oriented
  • Dedicated learner
  • Data entry
  • Legal documentation
  • Salesforce
  • User Generated Content
  • Social Media Strategies
  • Engagement growth

Certification

Notary Certification

Timeline

Quality Assurance Manager

Hilton Grand Vacations
05.2023 - Current

Lead Front Desk Coordinator

Hilton Grand Vacations
03.2022 - 05.2023

Guest Service Agent

Doubletree by Hilton- Magnificent Mile
06.2021 - 03.2022

Shift Manager

CVS Health
01.2021 - 06.2021

Pharmacy Technician

Hy-Vee
08.2018 - 06.2020

Customer Service Representative

Hy-Vee
11.2015 - 08.2018

Bachelor of Science - Marketing

Lincoln Land Community College

Similar Profiles

CREATE PROFILE
Erica Vinger