Erica Virgili
Pleasant Prairie
Summary
20+ years of customer service experience. Friendly, patient, detail oriented, with excellent oral and written communication skills. Able to work independently and in team settings. Experience working with Microsoft Office suite, Microsoft Outlook, and Excel. Experience managing inventory supplies and equipment based on budget requirements.
Overview
22
22
years of professional experience
Work History
Buyer
Froedtert South Pleasant Prairie Hospital
11.2022 - Current
- Strong interpersonal and organizational skills to communicate with sales/service representatives
- Communication to be a liaison between vendors and staff
- Able to create and place purchase orders, take care of returns, request product information, find products, resolve issues with staff and vendors
- Negotiate and analyze contracts
- Managed and maintained purchase orders and invoices.
Lead Dental Assistant
Dr. Wendy Crowe, Haugstad & Dr. Ferdinand Chiappetta
08.2012 - 11.2022
- Supervise, train, and mentor a dental team of 3-4 dental assistants while ensuring patient satisfaction
- Oversee logistics of all patient case prescriptions including lab, shipping, and receiving times
- Practice professional interactions with patients and articulate post-procedure care and treatment plans.
Lead Dental Assistant
Dr. Jeffrey Janosik
01.2003 - 01.2005
- Create protocols and systems and maintain updated regulations to keep the office in compliance with the ADA recommendations
- Develop daily patient schedules and keep high level of staffing effectiveness through efficient workflow to maximize patient observations
- Practice professional interactions with patients and articulate post-procedure care and treatment plans.
Education
Milwaukee Area Technical College
01.2021
Skills
- Purchase Order Management
- Multi-tasking strength
- Relationship Building
- Materials sourcing
- Supplier Relationship Management
- Customer Service
Timeline
Buyer
Froedtert South Pleasant Prairie Hospital
11.2022 - Current
Lead Dental Assistant
Dr. Wendy Crowe, Haugstad & Dr. Ferdinand Chiappetta
08.2012 - 11.2022
Lead Dental Assistant
Dr. Jeffrey Janosik
01.2003 - 01.2005
Milwaukee Area Technical College
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