Committed to ensuring customer satisfaction by providing exceptional service and support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Computer Programmer Analyst
Total Systems Services, TSYS
03.1998 - 01.2003
Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
Updated documentation with project deviations to capture changes.
Stress-tested server code to validate code changes.
Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
Call Center Representative/QA/Trainer
Lincoln Marketing (TSYS - Total Systems)
06.1996 - 01.1998
Engaged in learning and development opportunities to promote continued performance improvement.
Assisted customers by answering questions, responding to inquiries and handling telephone requests.
Processed debit card, credit card, and electronic check payments.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Maintained accurate and current customer account data with digital information updates.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Recorded actions taken, issues resolved, and sale information to effectively manage customer accounts.
Investigated and resolved customer inquiries and complaints quickly.
Maintained up-to-date knowledge of product and service changes.
Trained new personnel regarding company operations, policies and services.
Education
Associate Of Applied Science - Computer Science
Columbus State University
Columbus, GA
06.1998
Skills
Verbal and Written Communication
Data Storage and Retrieval
User Interface Development
Code Analysis and Development
Analytical Thinking and Problem Solving
Teamwork and Collaboration
Time Management and Organization
Software Documentation Control
Strong Interpersonal and Communication Skills
Software Testing and Validation
Compiler Software
Mainframe Operating Systems
Microsoft Office
End User Support
Debugging and Troubleshooting
Documentation Writing
Code Review
Attention to Detail
Timeline
Computer Programmer Analyst
Total Systems Services, TSYS
03.1998 - 01.2003
Call Center Representative/QA/Trainer
Lincoln Marketing (TSYS - Total Systems)
06.1996 - 01.1998
Associate Of Applied Science - Computer Science
Columbus State University
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