Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Walker

Indianola,MS

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Resourceful sales professional dedicated to ensuring a team-wide commitment to providing exceptional customer service in every interaction. Knowledgeable skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales.

Overview

7
7
years of professional experience

Work History

Retail Sales Consultant

Prime Communications AT&T
09.2021 - Current
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed inventory levels, ensuring optimal stock availability and minimal waste.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Increased sales and customer satisfaction through personalized servicing.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Oversaw deposits, processed financial transactions and maintained inventory.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maximized sales revenue through personalized recommendations and upselling techniques.
  • Participated in promotional events to engage potential customers and showcase store offerings.
  • Analyzed sales data to optimize strategies for reaching target demographics more effectively.
  • Used in-store system to locate inventory and place special orders for customers.
  • Exceeded sales goals by [Number]% utilizing exemplary customer service skills.
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Supported store management by completing administrative tasks such as scheduling, payroll processing, and reporting accurately and efficiently.
  • Determined solutions for clients promptly and professionally.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Answered questions about store policies and addressed customer concerns.
  • Recommended complementary purchases to customers, increasing revenue.

Substitute Teacher, K-12

Sunflower County Consolidated School District
08.2021 - 09.2021
  • Collaborated with colleagues to develop innovative approaches to teaching.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Developed creative instructional strategies to keep students engaged and motivated.
  • Incorporated technology into learning to enhance student engagement and learning.
  • Assigned, explained and graded homework.
  • Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
  • Developed and implemented engaging lesson plans to accommodate varied student learning styles.
  • Assisted students in mastering subject material and preparing for tests.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Monitored student performance and provided feedback to inform instruction.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Enforced school and class rules to maintain order in classroom.
  • Documented student progress and provided regular updates to parents.
  • Followed lesson plans designed by absent teachers.
  • Evaluated student performance regularly using formative assessments, adjusting instruction accordingly to meet diverse learning needs.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.

Sales Associate

Walmart Pharmacy
01.2021 - 07.2021
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Recommended complementary purchases to customers, increasing revenue.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

CNA

South Sunflower County Hospital
09.2020 - 01.2021
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.

Office Clerk

Indianola Pecan House Inc
10.2016 - 12.2016
  • Screened visitors and issued badges to maintain safety and security.
  • Strengthened relationships between departments by mediating conflicts or misunderstandings when they arose among co-workers or supervisors.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Ensured timely delivery of mail packages within the organization while also managing outgoing shipments accurately through postal services or courier companies as required.
  • Purchased and maintained office supplies.
  • Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Input data into spreadsheets and databases.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
  • Monitored and tracked budgets and expenses.
  • Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
  • Facilitated smoother workflow transitions between departments through effective interoffice communication and organized handover processes.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Stayed abreast of industry trends and best practices by participating in professional development opportunities, workshops, or seminars as needed.
  • Assisted with onboarding new employees by providing them with necessary materials, resources, and training schedules.
  • Delivered clerical support by handling range of routine and special requirements.
  • Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
  • Improved financial record-keeping accuracy with diligent tracking of invoices, payments received, and expense reports submitted for reimbursement.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Monitored security to help maintain equipment, data and information safety.
  • Assisted with budgeting and financial management to keep office operating within budget.
  • Edited and proofread documents for accuracy and completeness.
  • Scheduled and coordinated travel arrangements for office staff members.
  • Organized events and meetings to maximize capacity and keep event venues running smoothly.
  • Maintained and updated office records, both digital and physical.
  • Boosted customer satisfaction rates through efficient scheduling of appointments and managing front-desk reception area activities.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Supported staff on special assignments and ad hoc projects.
  • Collaborated with various departments to complete assigned tasks.
  • Collaborated effectively with cross-functional teams to achieve shared goals while fostering an inclusive work environment for all team members.
  • Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.

Housekeeper

Hampton Inn By Hilton
09.2017 - 01.2020
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Handled requests for extra linens, toiletries and other supplies.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
  • Dusted picture frames and wall hangings with cloth.
  • Changed bed linens and collected soiled linens for cleaning.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Adhered to professional house cleaning checklist.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Returned emptied garbage receptacles to proper locations.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Operated electronic backpack vacuums and floor sweepers.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Polished fixtures to achieve professional shine and appearance.
  • Sorted, laundered and put away various laundry items.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Verified cleanliness and organization of storage areas and carts.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Hang, cleaned and rehung draperies to maintain freshness.

Education

No Degree - Business Administration

Mississippi Valley State University
Itta Bena, MS

High School Diploma -

Gentry High School
Indianola, MS
05.2005

Skills

  • Upselling strategies
  • Trend Awareness
  • Regulatory Compliance
  • Merchandise Display
  • Staff Support
  • Policy and Procedure Adherence
  • Positive Customer Engagement
  • Reliable and Responsible
  • Meeting Sales Goals
  • Customer Service
  • Flexible Schedule
  • Retail Metrics and Goals
  • Stocking and Receiving
  • Retail Sales
  • Sales and Promotions
  • Product Runs
  • Retail Store Operations
  • Time Management
  • Service Contracts
  • Cash Handling
  • Team Cooperation
  • Attention to Detail
  • Verbal Communication
  • Merchandise Recommendations
  • Teamwork and Collaboration
  • Retail Merchandising
  • Store Organization
  • Excellent Written and Verbal Communication
  • Merchandising and Display
  • Sales Development
  • Customer Assistance
  • Sales Records Management
  • Money Handling
  • Sales trends
  • Dressing Room Assistance
  • Payment Processing
  • Basic Mathematics
  • Documentation And Reporting
  • Friendly and Helpful
  • Merchandise Rentals
  • Point of sale operation
  • Problem-Solving
  • POS Software
  • Item Ticketing and Pricing
  • Order Management
  • Order Processing
  • Store Opening and Closing
  • Team Leadership
  • Self-Checkout Assistance
  • Transaction Processing
  • Strong Communication and Interpersonal Skills
  • Honest and Dependable
  • Cash Drawer Management
  • Customer Satisfaction
  • Loss Prevention
  • Merchandise Receiving and Handling
  • Collecting payments
  • Security Practices
  • Negotiation
  • Product Knowledge
  • Sales expertise
  • Computer Proficiency and Microsoft Office
  • Product Promotions
  • Creative Thinking
  • Building Customer Loyalty
  • Information Analysis
  • Teamwork
  • Cash Register Operation
  • Sales Goals Attainment
  • Handling Customer Complaints
  • Stock replenishment
  • Special Order Coordination
  • Sales orientation
  • Inventory Management

Timeline

Retail Sales Consultant

Prime Communications AT&T
09.2021 - Current

Substitute Teacher, K-12

Sunflower County Consolidated School District
08.2021 - 09.2021

Sales Associate

Walmart Pharmacy
01.2021 - 07.2021

CNA

South Sunflower County Hospital
09.2020 - 01.2021

Housekeeper

Hampton Inn By Hilton
09.2017 - 01.2020

Office Clerk

Indianola Pecan House Inc
10.2016 - 12.2016

No Degree - Business Administration

Mississippi Valley State University

High School Diploma -

Gentry High School

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