Erica Walker
Dunbar, WV - Open To Immediate Relocation Or Remote Opportunities
Summary
Driven, versatile, and compassionate professional with over 7 years of experience in healthcare support, patient advocacy, and customer service. Strong academic background in public health, psychology, and community health education. Highly skilled in navigating complex healthcare systems, coordinating chronic care management, and improving patient access to essential resources and services. Recognized for building strong relationships, resolving issues quickly and efficiently, and supporting diverse populations with empathy and cultural sensitivity. Currently seeking to combine public health knowledge with hands-on experience to make a meaningful impact in patient care, public health education, or program coordination roles. Open to exploring other opportunities that can benefit from hands-on experience, educational background, and skills.
Overview
13
13
years of professional experience
Work History
Patient Access
Accredo Specialty Pharmacy
10.2022 - Current
- Facilitate coordination of specialty medications for patients with advanced pulmonary conditions.
- Managing high volumes of inbound calls from patients and medical providers with professionalism.
- Facilitate enrollment in relevant copayment support programs.
- Collaborate with multiple departments to guarantee on-time medication delivery for patients.
- Manage multiple tasks simultaneously, ensuring detail orientation in handling specialty medication inquiries stemming from insurance obstacles.
- Offer expert advice to patients on copay assistance program rules, regulations, and updates.
- Facilitate patient satisfaction through efficient eligibility processing and communication.
- Streamline workflow to expedite application processing, achieving faster turnaround times.
- Collaborate with team members and other departments to ensure patient receives their needed therapy in a timely manner.
- Organize outbound initiatives aimed at informing patients regarding available copay support.
Patient Advocate
CareFirst BlueCross BlueShield
12.2018 - 04.2021
- Managed a high volume of inbound calls, assisting members with finding in-network doctors, hospitals, and healthcare facilities.
- Enabled improved health outcomes through targeted chronic care strategies.
- Explained member benefit information based on policy and contract type.
- Helped members make medical appointments/procedures and resolved claim/billing issues by liaising with providers' offices and billing departments.
- Recommended personalized preventative healthcare services based on patient's health history.
- Conducted research on medical claims issues and adjusted claims as needed.
- Communicated with members' human resources for eligibility information.
- Assisted patients in selecting appropriate courses of actions and obtaining needed support.
- Participated in quality improvement initiatives aimed at improving overall patient experience.
- Provided training support to new associates and assisted colleagues with questions and concerns.
Business Development Representative
Joe Holland Chevrolet and Imports
08.2017 - 11.2018
- Generated leads through marketing campaigns and qualified them as sales opportunities.
- Coordinated with different departments to ensure a positive customer experience.
- Conducted cold calls and emails to contact past and potential customers to present company products.
- Took a high volume of inbound calls and emails, identified client needs, and recommended appropriate products and services.
- Built long-term trust with potential and established clients, scheduled sales appointments, and exceeded sales goals.
- Updated customer information within the CRM system.
- Performed office and administrative roles and functions.
- Analyzed sales and marketing reports to determine target areas for growth and set additional goals.
- Collaborated with both team members and other departments to discuss new opportunities to exceed goals.
Senior Collections Representative
BB&T Bank now Truist
03.2014 - 08.2017
- Handled a high volume of inbound and outbound calls, negotiating payment arrangements to resolve delinquency.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs.
- Exceeded department goals and ensured accurate verification and updating of customer's payment and account information.
- Prepared various documents using MS Word and Excel, conducted research to correct account errors, and documented all client communication accurately.
- Enhanced collections efficiency by implementing strategic plans and procedures to optimize revenue recovery.
- Streamlined the collections process for increased success rates and improved customer relations.
- Reduced delinquency rates by developing targeted communication strategies tailored to individual clients.
- Managed a high-volume portfolio, ensuring timely follow-ups and accurate record-keeping for optimal results.
- Maintained accurate records of collections activities and payments received.
Beauty Advisor
Sephora
02.2012 - 05.2014
- Assisted customers in finding the products for their needs, offered personalized recommendations, and demonstrated how to use them effectively.
- Engaged with customers to understand their preferences, concerns, and desired outcomes, in order to provide proper recommendations.
- Provided makeup applications, makeovers, and tutorials to customers, helping them achieve their desired looks for special occasions, events, or everyday wear.
- Educated customers on proper skincare routines and techniques, ensuring they had the knowledge to get best usage out of their selected product.
- Attended training sessions and workshops from beauty trainers from around the world from different brands to enhance my product knowledge and learn new techniques, which I would then share with customers to help them make informed decisions.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift and overall maintenance and cleaning of the store.
Education
Public Health -
Marshall University
Huntington, WVHealth Sciences - Community Health Education
West Virginia State University
Institute, WV12.2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Multitasking Abilities
- Dependable and responsible
- Problem resolution
- Decision-making
- Active listening
Timeline
Patient Access
Accredo Specialty Pharmacy
10.2022 - Current
Patient Advocate
CareFirst BlueCross BlueShield
12.2018 - 04.2021
Business Development Representative
Joe Holland Chevrolet and Imports
08.2017 - 11.2018
Senior Collections Representative
BB&T Bank now Truist
03.2014 - 08.2017
Beauty Advisor
Sephora
02.2012 - 05.2014
Health Sciences - Community Health Education
West Virginia State University
Public Health -
Marshall University
Similar Profiles
Connor HarwellConnor Harwell
Certified Pharmacy Technician, (SME) at Accredo Specialty PharmacyCertified Pharmacy Technician, (SME) at Accredo Specialty Pharmacy
Brady SullivanBrady Sullivan
PHYSICIAN SALES SPECIALIST, NEUROLOGY & MS at Accredo Specialty PharmacyPHYSICIAN SALES SPECIALIST, NEUROLOGY & MS at Accredo Specialty Pharmacy
Asia FaustAsia Faust
Patient Care Advocate at Accredo Specialty PharmacyPatient Care Advocate at Accredo Specialty Pharmacy