Erica Warner
Fordyce, AR 71742-1809,AR
Summary
Dynamic Senior Shipping Coordinator with extensive experience at Kohler Co, excelling in shipping procedures and customer service. Proven track record of enhancing on-time delivery rates and fostering strong vendor relationships. Skilled in SAP and adept at problem-solving, ensuring compliance and efficiency in international shipping operations.
Overview
19
19
years of professional experience
Work History
Senior Shipping Coordinator
Kohler Co
10.2006 - Current
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
- Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
- Coordinated international shipments, navigating customs requirements and import/export laws for efficient delivery of goods.
- Established strong working relationships across departments, fostering a cohesive and collaborative work environment.
- Resolved shipment issues promptly by collaborating with internal teams and external partners to find effective solutions.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Provided exceptional customer service by addressing inquiries regarding shipment status or concerns in a timely manner.
- Collaborated with sales team members to ensure seamless integration between order processing and shipment coordination activities.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Reviewed paperwork to determine priorities and set schedules.
- Implemented cost-saving measures to reduce overall shipping expenses while maintaining high-quality service standards.
- Facilitated smooth transitions during periods of high volume by effectively reallocating resources within the team.
- Facilitated smooth customs clearance for international shipments by preparing accurate documentation.
- Improved customer satisfaction by quickly resolving issues related to shipments.
- Increased on-time delivery rates with meticulous coordination of shipping schedules.
- Enhanced team productivity by training new staff on best practices in shipping and receiving.
- Coordinated with sales and production teams to ensure timely fulfillment of orders.
- Improved handling times for urgent shipments by establishing priority system.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Processed required paperwork to expedite handling of shipped and received goods.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Moved shipment materials to and from designated areas.
- Communicated with carrier representatives, arranging for special deliveries.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Trained the shipping clerks and leaders to the shipping process.
Education
Bachelor of Science - Business Administration And Management
University of Arkansas, Pine Bluff
Pine Bluff, AR05-2006
Skills
- Shipping procedures
- Transportation planning
- Warehouse operations
- Equipment operations
- Documentation skills
- Fluent in SAP
- Teamwork
- Safety compliance
- Critical thinking
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Clear communication
- Organization and prioritization
- Relationship building
- Order tracking
- Order checking
- Time management abilities
- Data documentation
- Data recording
- Box and container packing
- Quality assurance
- Materials movement
- Interpersonal communication
Additional Information
- A member of Alpha Kappa Alpha Sorority Inc.
- President of the youth at my Church
- A member of the Stewardship WE Team
- Assist with special events and programs at my Church
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