Erica Warner
Houston,Texas
Summary
A seasoned professional in Project and Operations Management and Commercial Real Estate Analysis. I excel in strategic planning and risk mitigation, enhancing operational efficiency across global real estate vendors. My expertise in data-driven insights and cooperative project engagement has significantly reduced financial risks, demonstrating visionary decision-making and prioritization skills.
Professional with solid experience in vendor management, prepared to deliver impactful results. Skilled in procurement, inventory control, and supplier negotiation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable and consistent, with keen understanding of market trends and client requirements.
Overview
20
20
years of professional experience
Work History
Vendor Management Office Analyst - Team Lead
JP Morgan Chase
Houston, TX
03.2022 - 03.2026
- Daily monitoring, actioning, distributing and tracking of approximately 30-50 emails per day in the shared mailbox.
- Responsible for a vendor portfolio of approximately 700 vendors.
- Partnered with the design teams for new HQ3 Headquarters at 270 Park Ave and the 383 Madison renovation teams to facilitate the onboarding of high-priority vendors and time sensitive requests.
- Lead risk assessments for new and existing vendor relationships, ensuring that potential risks are identified and mitigated before the initiation or continuation of contracts.
- Collaborate with the vendor management team to ensure that risk management protocols are integrated into vendor selection and performance processes.
- Works with project managers, design firms, contractors, City departments (including liaison with the Legal Department) and clients to ensure project data and applicable permits are pulled.
- Reviews and approves progress payments and other disbursements
- Ensure that all phases of a project are completed in a timely manner and comply with specifications, timetables and financial guidelines
- Conduct regular vendor assessments and implement a vendor selection strategy aligned with the company's global objectives.
- Conduct regular audits of vendor performance, compliance, and risk exposure, ensuring all vendors adhere to agreed-upon risk mitigation strategies and standards.
- Ensure that all global real estate vendors comply with internal policies, industry standards, and relevant regulatory requirements (e.g., data privacy, environmental sustainability, security, labor laws).
- Manage a diverse portfolio of vendors, ensuring timely delivery of products and services to clients.
- Facilitated training sessions for new hires on vendor management best practices.
- Oversaw procurement processes, negotiating favorable terms and pricing with suppliers.
Commercial Real Estate Analyst
JP Morgan Chase
Houston, TX
03.2016 - 03.2022
- Managed private and commercial bank appraisal requests to meet SLA requirements and ensure timely delivery.
- My responsibilities involved processing approximately 25 Middle Market and 100 private banking requests on a monthly basis.
- Reduced risks associated with lending decisions by managing documentation and coordinating with stakeholders.
- Collaborate with compliance, and operational teams to ensure that risk mitigation strategies are implemented effectively across the portfolio.
- Increased efficiency in report generation by automating data collection processes using advanced Excel functions and macros.
- Assessed emerging risks through ongoing research and monitoring of industry trends, proactively addressing potential threats before they materialized into significant issues.
- Supported business continuity planning efforts by conducting risk assessments for critical processes, identifying areas of vulnerability and recommending appropriate mitigation measures.
- Ensured adherence to regulatory requirements by conducting regular reviews of policies, procedures, and controls related to risk management practices within the organization.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Streamlined risk reporting procedures for improved communication with stakeholders and senior management.
Document Management Coordinator
Dow Chemical
Houston, TX
11.2013 - 11.2016
- Coordinated cross-functional teams to enhance project delivery and operational efficiency.
- Developed and maintained management reports to track project progress and resource allocation.
- Led process improvement initiatives that resulted in enhanced workflow and reduced operational bottlenecks.
- Expedite outstanding/overdue responses, track responses and contact stakeholders as needed.
- Generate and distribute reports from various document management systems or MS tools.
- Record and enter metadata in databases.
- Expedite review and approval process (including run weekly reports using functionality of document/review system).
- Utilize data in document system; develop indices for equipment record books for final handover to client.
- Implemented new tools for tracking project milestones, resulting in improved visibility of deliverables across stakeholders.
Certified Teacher
Galena Park Independent School District
Houston
06.2006 - 07.2014
- Managed instructional time for approximately 100 students per day with 4 classroom blocks ranging from 20 to 30 kids per block.
- Designed engaging hands-on activities that encouraged problem-solving skills and critical thinking among students.
- Track and document students' progress, identifying areas where they need additional support or enrichment.
- Maintain a positive and productive classroom environment where students feel encouraged to express their thoughts and ideas.
- Provided constructive feedback on student work, leading to significant improvements in their academic performance.
- Organized after-school tutoring sessions for struggling students, improving their understanding of challenging concepts.
- Developed positive relationships with parents and guardians through regular communication, fostering a supportive learning environment for students.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Evaluated instructional materials for quality and relevance, recommending changes as needed to improve student achievement.
- Managed classroom behavior effectively by establishing clear expectations and implementing consistent consequences when necessary, creating a positive learning environment for all students.
Education
Master of Science - Counseling
Lamar University
Beaumont, TX05.2012
Bachelor of Science - Psychology
Xavier University of Louisiana
New Orleans, LA05.2000
Skills
- Workflow management and Process improvement
- Contract analysis and negotiation
- Cost estimation
- Interpersonal and written communication
- Contract reviews and edits
- Proficient in SAP, Microsoft Excel, One Drive
- Issue resolution
- Vendor evaluation
- Relationship management
- Customer needs assessment
Languages
English
Native or Bilingual
Timeline
Vendor Management Office Analyst - Team Lead
JP Morgan Chase
03.2022 - 03.2026
Commercial Real Estate Analyst
JP Morgan Chase
03.2016 - 03.2022
Document Management Coordinator
Dow Chemical
11.2013 - 11.2016
Certified Teacher
Galena Park Independent School District
06.2006 - 07.2014
Bachelor of Science - Psychology
Xavier University of Louisiana
Master of Science - Counseling
Lamar University