Erica Washington
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Admission Counselor I
Southern New Hampshire University
02.2023 - Current
- Reviewed admissions applications and evaluated student credentials.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Assessed student's abilities and recommended degree programs to highlight strengths.
- Helped students develop organizational, time management and study skills.
- Increased interdepartmental relationships within university to improve student success.
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Identified and addressed concerns of incoming students and parents.
- Regularly met with enrolled students to confirm success and identify problem areas.
Teacher's Assistant
Dana Griffin
05.2015 - 02.2023
- Maintain a class syllabus, assignment log, and additional material helps for the student
- Plan lectures and assignments to collaborate with necessary course curriculum
- Assist with grading student assignments and answering questions that students had relating to coursework
- Provide the professor with feedback related to student performance
- Utilize appropriate computer technology to enhance student learning process (Blackboard)
- Assist with multiply schools and subjects
- Enforced all University policies and procedures.
Administrative Assistant to Nursing Administration
WakeMed
01.2018 - 05.2018
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Prepared minutes from meetings
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed strategies to streamline and improve office procedures.
Head Receptionist/Trainer
Boulevard Animal Hospital
06.2012 - 05.2015
- Answered customer inquiries regarding health care for their pets
- Reconciling end of day transactions
- In charge of bank deposits
- Scheduled appointments, surgeries, and boarding
- Accepted payment for services using cash, checks, credit, or insurance
- Trained new employees on how to use hospital's software, scheduling appointments for doctors, refilling prescriptions, vaccination protocols and how to handle emergency situations
- Effectively communicated with clients, doctors, and staff
- Adapted to the different needs and preferences of all four doctors
- Worked with computers and four multi-line phones
- Supervised employees while manager was out of the office
- Coordinated training luncheons, birthdays, and doctor meetings.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
Receptionist
Tracey Animal Hospital
02.2010 - 05.2012
- Patient Registration for walk ins, emergencies, and appointments
- Answered multi-phone lines
- Assisted with resolving customer complaints
- Entered request for refills in computer system
- Educated clients on preventions for their pets
- Coordinated meetings, trainings, and events
- Accepted payment for services using cash, checks, credit, or insurance.
Education
Master of Business Administration in Finance -
Park University
01.2018
Bachelor of Business Administration in Health Care Administration -
Strayer University
01.2015
Associate of Science -
University of Mount Olive
01.2012
Skills
- Dynamic customer service professional experienced in multiply settings via phone, remote and retail store settings
- Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer
- Highly professional, dependable, reliable, and able to perform duties with no supervision
- Data entry experience
- Sales experience
- Computer software experience
- Scheduling experience
- Customer service
- Knowledge of academic policies and procedures
- Performance style assessment
- Motivating students
- Documentation review
- Self-starter even in a remote setting
- Ability to handle high call volume
- Understanding of financial calculations and percentages
- Time management
- Blackboard experience
- Canvas experiences
- Brightspace experience
- Experience using zoom and teams
Accomplishments
- Recipient of the Melt Specialist 23EW1 Award.
Timeline
Admission Counselor I
Southern New Hampshire University
02.2023 - Current
Administrative Assistant to Nursing Administration
WakeMed
01.2018 - 05.2018
Teacher's Assistant
Dana Griffin
05.2015 - 02.2023
Head Receptionist/Trainer
Boulevard Animal Hospital
06.2012 - 05.2015
Receptionist
Tracey Animal Hospital
02.2010 - 05.2012
Master of Business Administration in Finance -
Park University
Bachelor of Business Administration in Health Care Administration -
Strayer University
Associate of Science -
University of Mount Olive
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