Erica Washington
West Palm Beach,FL
Summary
Ambitious professional with exceptional communication and collaboration skills. Pragmatic leader versed in guiding teams to meet established objectives. Goal-oriented professional driven to help students improve behaviorally and socially by using standardized and creative intervention strategies.
Overview
16
16
years of professional experience
Work History
Chief Executive Officer/Manager
Big Sister's House, Inc
Royal Palm Beach , FL
2017.12 - Current
- Increased effectiveness by supervising, recruiting, selecting, orienting, training, coaching, counseling, and disciplining subordinates; communicating values, analyzing strategies, and objectives; assigning accountabilities; planning, monitoring, and completing performance appraisals; conducting research projects; providing educational opportunities
- Created, communicated, and implemented the organization's vision, mission, and overall direction - i.e
- Leading the development and implementation of the overall organization's strategy
- Responsible for purchasing policies, signing checks and documents on behalf of the company
- Managed the day to day tactical and long-term strategic activities within the business
- Performs cash management, general ledger accounting, and financial reporting for the organization
- Maintained reports on expenditures and budget allocations
- Assisted with program research based grants, contracts, and cooperative agreements
- Ensures compliance with taxation legislation
- Serves as an internal auditor for Big Sister's House, Inc.
Clerical Specialist
Palm Beach Sheriff's Office
West Palm Beach , FL
2008.04 - Current
- Trained and cross trained employees, managed the development, implementation and continuous improvement of training program
- Processed timekeeping, requisitions, vehicle migration, accounts payable on vendor's invoices in Oracle
- Administered online auction of the agency's surplus items, maintained inventory records and sales transactions on financial ledger
- Disseminated the agency's investigative reports intramural and extramural; utilized or maintained chain of custody of for high profile and highly confidential evidence, reports, etc., utilized tracking system to log the events of reports requested
- Performed accurate inmate booking entries, consolidate entries, edit/redact reports in accordance with Florida
- State Statutes, coordinated and processed inmate requests
- Directed and supervised a diverse volunteer program consisting of 150 volunteers, planned and implemented
- Volunteer Recognition Events, parties and special events, and executed all orientation programs and training of incoming volunteers 曲
- Managed departmental project events, to deliver successful activation
- Provided administrative and clerical support including facilitating interdepartmental communication, managing a variety of job tasks and record keeping
- Accomplishments/Skills: -Developed, implemented, and analyzed the Customer Service Survey to evaluate and keep track of the service performance by staff members, in order, to employ different research methods, if necessary -Developed and implemented a better process to streamline security applications for all volunteers
- Produced additional revenue by learning the trading system for auditioning surplus vehicles
- Maintained, supervised and facilitated all departmental functions for an entire department for seven months
Volunteer
Domestic Violence Advocate, Palm Beach Sheriff's Office, 3228 Gun Club
West Palm Beach , FL
2012.01 - 2022.10
- Duties, Accomplishments and Related Skills:
- Assist Palm Beach County Deputy Sheriff with Level II domestic violence cases
- Perform an abuse indicator assessment of the victim
- Recommend a safety plan, contact information for emergency shelters, and provide referrals for any community services agencies or programs associated
- Provide emotional support for victims
- Provide information on the criminal justice process, crime prevention, child protection, and protection orders
- Exercised a strict level of confidentiality for victims
Education
MBA - Public Adminstration
Nova Southeastern University
Davie, FL02.2019
Master of Science - Social Science
Florida State University
Tallahassee, FL12.2011
Skills
- Microsoft Office Professional (Word, Excel, Outlook, Access, Publisher and PowerPoint) 50+ WPM
- Typing Speed, Technological Aptitude, Customer Service, Accounting and Budgeting, Decision-making, Time
- Management, Records or Inventory Management, Managing and Organizing Data, Research, Organizing
- Coordinating, Teamwork and Collaboration, Training & Curriculum Development, Project Management
- ABILITIES: Written and Verbal Communication, Delegation and Time Management, Problem-solving, Budget
- Monitoring, Preparing Statistical Reports. Review Work for Accuracy, Handle Confidential Information, Ethics
- Integrity, Input Data.
Timeline
Chief Executive Officer/Manager
Big Sister's House, Inc
2017.12 - Current
Volunteer
Domestic Violence Advocate, Palm Beach Sheriff's Office, 3228 Gun Club
2012.01 - 2022.10
Clerical Specialist
Palm Beach Sheriff's Office
2008.04 - Current
MBA - Public Adminstration
Nova Southeastern University
Master of Science - Social Science
Florida State University
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