Erica Washington

West Palm Beach,FL

Summary

Ambitious professional with exceptional communication and collaboration skills. Pragmatic leader versed in guiding teams to meet established objectives. Goal-oriented professional driven to help students improve behaviorally and socially by using standardized and creative intervention strategies.

Overview

years of professional experience

Work History

Chief Executive Officer/Manager

Big Sister's House, Inc

Royal Palm Beach, FL

12.2017 - Current

Increased effectiveness by supervising, recruiting, selecting, orienting, training, coaching, counseling, and disciplining subordinates; communicating values, analyzing strategies, and objectives; assigning accountabilities; planning, monitoring, and completing performance appraisals; conducting research projects; providing educational opportunities
Created, communicated, and implemented the organization's vision, mission, and overall direction - i.e
Leading the development and implementation of the overall organization's strategy
Responsible for purchasing policies, signing checks and documents on behalf of the company
Managed the day to day tactical and long-term strategic activities within the business
Performs cash management, general ledger accounting, and financial reporting for the organization
Maintained reports on expenditures and budget allocations
Assisted with program research based grants, contracts, and cooperative agreements
Ensures compliance with taxation legislation
Serves as an internal auditor for Big Sister's House, Inc.

Clerical Specialist

Palm Beach Sheriff's Office

West Palm Beach, FL

04.2008 - Current

Trained and cross trained employees, managed the development, implementation and continuous improvement of training program
Processed timekeeping, requisitions, vehicle migration, accounts payable on vendor's invoices in Oracle
Administered online auction of the agency's surplus items, maintained inventory records and sales transactions on financial ledger
Disseminated the agency's investigative reports intramural and extramural; utilized or maintained chain of custody of for high profile and highly confidential evidence, reports, etc., utilized tracking system to log the events of reports requested
Performed accurate inmate booking entries, consolidate entries, edit/redact reports in accordance with Florida
State Statutes, coordinated and processed inmate requests
Directed and supervised a diverse volunteer program consisting of 150 volunteers, planned and implemented
Volunteer Recognition Events, parties and special events, and executed all orientation programs and training of incoming volunteers 曲
Managed departmental project events, to deliver successful activation
Provided administrative and clerical support including facilitating interdepartmental communication, managing a variety of job tasks and record keeping
Accomplishments/Skills: -Developed, implemented, and analyzed the Customer Service Survey to evaluate and keep track of the service performance by staff members, in order, to employ different research methods, if necessary -Developed and implemented a better process to streamline security applications for all volunteers
Produced additional revenue by learning the trading system for auditioning surplus vehicles
Maintained, supervised and facilitated all departmental functions for an entire department for seven months

Volunteer

Domestic Violence Advocate, Palm Beach Sheriff's Office, 3228 Gun Club

West Palm Beach, FL

01.2012 - 10.2022

Duties, Accomplishments and Related Skills:
Assist Palm Beach County Deputy Sheriff with Level II domestic violence cases
Perform an abuse indicator assessment of the victim
Recommend a safety plan, contact information for emergency shelters, and provide referrals for any community services agencies or programs associated
Provide emotional support for victims
Provide information on the criminal justice process, crime prevention, child protection, and protection orders
Exercised a strict level of confidentiality for victims

Education

MBA - Public Adminstration

Nova Southeastern University

Davie, FL

02.2019

Master of Science - Social Science

Florida State University

Tallahassee, FL

12.2011

Skills

Microsoft Office Professional (Word, Excel, Outlook, Access, Publisher and PowerPoint) 50 WPM
Typing Speed, Technological Aptitude, Customer Service, Accounting and Budgeting, Decision-making, Time
Management, Records or Inventory Management, Managing and Organizing Data, Research, Organizing
Coordinating, Teamwork and Collaboration, Training & Curriculum Development, Project Management

ABILITIES: Written and Verbal Communication, Delegation and Time Management, Problem-solving, Budget
Monitoring, Preparing Statistical Reports Review Work for Accuracy, Handle Confidential Information, Ethics
Integrity, Input Data

Timeline