Erica Watson
Garland,TX
Summary
Dedicated professional with documented years focused on minimizing company liability by keeping all records, processes and training in full compliance with established standards and legal requirements. Quality-driven and hardworking with proven skills in spotting issues, developing resolutions and implementing corrective actions.
Overview
9
9
years of professional experience
Work History
Certified Cosmetic Injector
Effortless Expressions by E
02.2024 - Current
- Administer cosmetic injectables including neuromodulators (e.g., Botox®, Dysport®) and dermal fillers (e.g., Juvederm®, Restylane®) to enhance facial aesthetics.
- Conduct comprehensive patient consultations to assess aesthetic goals, develop personalized treatment plans, and educate on procedures, risks, and aftercare.
- Maintain up-to-date knowledge of facial anatomy, injection techniques, and the latest industry trends through continuing education and hands-on training.
- Ensure strict adherence to safety protocols, hygiene standards, and medical regulations during all procedures.
- Document treatments thoroughly in electronic medical records (EMR), including dosages, injection sites, and patient outcomes.
- Build and maintain client relationships to promote trust, retention, and satisfaction through personalized care and consistent results.
- Collaborate with medical and aesthetic teams to ensure high-quality, cohesive patient care.
- Manage inventory and prepare injectable products in compliance with practice protocols.
- Support marketing and practice development initiatives by providing before/after photos, attending events, and contributing to social media content.
- Participate in ongoing training and certification programs to remain compliant and competitive in the aesthetic industry.
Office Manager
Whole Health Chiropractic and Spa
09.2021 - Current
- Handled clerical work, fielded customer inquiries, and resolved equipment issues without assistance to keep burden off senior management
- Developed intra-office communication processes to improve communication between units
- Trained new employees in office practices and procedures
- Assessed work, retrained, and coached on improvement strategies and identified and closed employee skill gaps
- Managed master office calendar covering appointments, meetings, and travel
- Boosted team performance by closely monitoring the work of each staff member and offering motivational support
- Developed and optimized work schedules to cover expected workloads
- Enforced compliance with OSHA and HIPAA policies and requirements
- Oversaw employee operations, including task delegation, performance, training, and corrective action planning
- Directed and conducted recruitment, hiring, and training of personnel
- Reviewed patient accounts to outline course of action to recover outstanding payments
- Verified and input billing charges into applicable systems
- Coordinated and led inventory audits to maintain accuracy and availability
Certified Medical Assistant/Assistant Operations Manager
EVEXIAS Medical Centers
09.2016 - 11.2023
- Supported front office operations including invoicing, scheduling, patient check-in and check out, procedures tracking, reporting, and inventory
- Recognized on multiple occasions for efficiently handling administrative duties, including answering phones, scheduling appointments, maintaining medical records, processing and inventory
- Reviewed all pre-visit work required for each exam for completion and checked availability of test results in electronic medical record (EMR)
- Prepared and maintained all supplies in exam rooms by ordering, distributing, and managing inventory
- Sterilized and positioned instruments and equipment for examinations and procedures
- Answered phone calls and scheduled or followed-up on appointments
- Decreased waste of supplies by implementing inventory management checklists
- Ensured all tools and equipment used for testing or collecting samples were adequately sanitized and sterilized in compliance with OSHA standards for lab processing
- Improved clinical operations and productivity by promoting efficient patient flow
- Assisted in recruiting, hiring and training of team members.
- Verified OSHA compliance for worksite and coworkers to establish safe environment.
- Conducted financial, compliance and operational audits.
- Protected client and co-worker confidentiality, maintained data privacy compliance and adhered to HIPAA restrictions.
- Managed staff compliance with monthly medical license requirements.
- Created spreadsheets using software applications and conducted basic recordkeeping and inventory management procedures.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Completed field checks to verify licenses and permits were up to date to fall in line with regulations.
Administrative Assistant
Acute Care Transitions
02.2022 - 12.2022
- Supported company leaders by managing schedules, appointments and organizing itinerary.
- Managed EMR system, entered data and completed other clerical tasks.
- Coordinated and scheduled all meetings, ensuring accurate and timely calendar management.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Applied effective time management techniques to meet tight deadlines.
- Monitored and verified physician licensure to ensure all credentials remained current and compliant with regulatory standards.
Practice Development Specialist
EVEXIAS Health Solutions
09.2016 - 08.2018
- Developed or sourced training programs and resources to improve job-specific skills
- Recommended improvements to processes to increase retention
- Recorded video instruction to support training platforms
- Trained, monitored and evaluated instructors on their teaching abilities and success in improving employee knowledge
- Engaged management in training development processes to build program focused on current and projected employee requirements
- Continuously evaluated the organization's activities to assess future training needs
- Created training manuals, multimedia aids and supplementary materials to help employees better understand the material
- Identified workers struggling with concepts and discussed needs with supervisors
- Coordinated the spaces, materials and instructors necessary for successful training classes
Medical Assistant
Pediatric Associates of Rockwall
01.2016 - 08.2016
- Cleaned, prepared, and maintained examinations rooms and treatment areas
- Administered injections and medications, dressed wounds, and collected lab specimens for tests
- Performed gamut of tasks, including maintaining files, verifying insurance claims on behalf of patients, and scanning documents
- Supported front office operations including billing, invoicing, scheduling, patient check-in and check out, procedures tracking, reporting, and insurance verification
- Supported the work of office staff by providing skilled clerical assistance
- Answered telephone calls to provide information, take messages and set up appointments
- Monthly injection inventory and reporting to Texas Vaccines for Children
Lead Certified Medical Assistant/OSHA Officer
Bander Family Medicine
08.2016 - 09.2014
- Implemented protections to eliminate potentially hazardous processes, work methods and materials
- Coordinated safety training courses and worker education programs to demonstrate proper safety behaviors and the use of safety equipment
- Monitored processes and recommended methods for improvement
- Participated in seminars and additional training to expand knowledge and skills
- Assisted physicians and clinicians with examinations, procedures, preparation of patients, and vital sign procedures
- Maintained and updated patient information and vital signs in electronic medical records
- Measured vital signs, including pulse rate, temperature, blood pressure, weight, and height
Education
Certified Medical Assistant - undefined
Remington College
High School Diploma - undefined
Nauman Forest High School
Certified Cosmetic Injector
Ageless Aesthetics
01-2024
Certified Medical Office Manager -
Practice Management Institute
07-2022
Skills
- Inventory management
- Clinical operations
- OSHA/HIPAA compliance
- Training specialist
- Employee training
- Workflow optimization
- Medical License Compliance Monitoring
- Certified Aesthetic Injector
Timeline
Certified Cosmetic Injector
Effortless Expressions by E
02.2024 - Current
Administrative Assistant
Acute Care Transitions
02.2022 - 12.2022
Office Manager
Whole Health Chiropractic and Spa
09.2021 - Current
Certified Medical Assistant/Assistant Operations Manager
EVEXIAS Medical Centers
09.2016 - 11.2023
Practice Development Specialist
EVEXIAS Health Solutions
09.2016 - 08.2018
Lead Certified Medical Assistant/OSHA Officer
Bander Family Medicine
08.2016 - 09.2014
Medical Assistant
Pediatric Associates of Rockwall
01.2016 - 08.2016
Certified Medical Assistant - undefined
Remington College
High School Diploma - undefined
Nauman Forest High School
Certified Cosmetic Injector
Ageless Aesthetics
Certified Medical Office Manager -
Practice Management Institute
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