Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Erica Watson

Montgomery

Summary

Detail-oriented and enthusiastic front desk receptionist with over 18 plus years. Exceptional communication and customer service skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proficient in various scheduling software systems.

Overview

15
15
years of professional experience

Work History

Patient Registration/Check In,Check Out

River Region Dermatology & Laser/ACRM
03.2022 - Current
  • Verify insurances and explain in detail coverage and copays to new and existing patients. Maintain and coordinate a very busy schedule and calls for three doctors and aestheticians. Verify the accuracy and completion of all patient demographics.
  • Assist and communicate with patients daily by text and emails regarding scheduling concerns and refill request.
  • Refer patients out for surgeries or other providers by sending demographic information and office notes to the appropriate provider.
  • Receive several incoming referrals daily from other providers and schedule patients for appointments.
  • Follow up with providers to document referral appointments day, time and appointed Dr's.
  • Perform day to day tasks. While also maintaining my position at check out taking copays and balances.
  • Verify insurance for eligibility and benefits as well as check for referrals for certain insurances.
  • Check patients accounts for credits and balances.
  • Confirm future appointments.
  • Schedule telemedicine appointments. Process copays prior to appointments. Explain in detail to patients the protocol regarding a teledoc appointment as far as set up and upload pictures.

Front Desk Team Lead

EyeCare Plus
11.2014 - 09.2021
  • Trained new employees on the tasks and duties of check in and check out. Verified insurances and explained in detail coverage and copays to new and existing patients. Maintained and coordinated a very busy schedule and calls for three doctors. Verified the accuracy and completion of all patient demographics. Informed my department of any front desk or back office changes as far as insurance, scheduling changes and daily assignments.
  • Observed my team members professionalism, appearance and customer service daily.
  • Referred patients out for surgeries by sending demographic information and office notes to the appropriate provider.
  • Received incoming referrals from other providers and scheduled patients for appointments.
  • Followed up with providers to document referral appointments day, time and appointed Dr's.
  • Performed day to day tasks. While also maintaining my position at check out taking copays and balances.
  • Verified insurance for eligibilty snd benefits as well as check for referrals for certain insurances.
  • Checked patients accounts for credits and balances in older systems
  • Confirmed future appointments.
  • Submitted insurance claims.

Receptionist

HSI Health Coverage Resource Center
03.2010 - 02.2012
  • Scheduled and confirmed [Job Title] appointments. Greeted patients in a professional and friendly manner. Updated demographics. Collected copays and balances. Rotated from different departments in the same building such as pediatrics
  • Family medicine and podiatry. Billing and coding Answered a multi-line
  • High-volume phone and directed callers to the appropriate department.

Education

Associate of Arts - undefined

Virginia College
Montgomery, AL
01.2009

High School - undefined

G W Carver Senior High School
Montgomery, AL
01.2003

Skills

  • Customer Service Expert
  • Referrals Expert
  • Insurance Experienced
  • Cash Handling Expert
  • Communications Expert

LANGUAGES

English

Timeline

Patient Registration/Check In,Check Out

River Region Dermatology & Laser/ACRM
03.2022 - Current

Front Desk Team Lead

EyeCare Plus
11.2014 - 09.2021

Receptionist

HSI Health Coverage Resource Center
03.2010 - 02.2012

Associate of Arts - undefined

Virginia College

High School - undefined

G W Carver Senior High School

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