ERICA WATSON
Prince William County,VA
Summary
Motivated and detail-oriented Criminal Justice professional with an Associate Degree in Criminology and Criminal Justice and over six years of experience in administrative support, client services, and confidential record management. Skilled in assisting individuals in high-stress environments, maintaining accurate documentation, and supporting office operations in fast-paced healthcare and service settings. Currently pursuing a Bachelor’s degree in Criminology, Law and Society at George Mason University and seeking an entry-level position in victim services, social services, or public sector support roles.
Overview
8
8
years of professional experience
Work History
Patient Access Specialist
UVA Health
Manassas, VA
01.2024 - Current
- Registered patients by accurately collecting and entering demographic, insurance, and personal information
- Verified insurance eligibility, coverage details, and referral requirements prior to appointments
- Explained consent forms, registration documents, and service processes clearly to clients
- Maintained strict confidentiality and compliance with HIPAA regulations at all times
- Communicated effectively with clinical staff, providers, and external agencies to resolve documentation issues
- Managed high-volume client interactions while remaining calm and professional under pressure
- Identified and corrected registration errors to prevent service delays and billing complications
Office Assistant
Smiles Dental Association
Manassas, VA
01.2021 - 01.2024
- Managed incoming and outgoing office correspondence, ensuring timely communication with clients and staff
- Organized and maintained office files, records, and documentation to improve accessibility
- Scheduled appointments and supported daily administrative functions for smooth office operations
- Assisted with inventory and supply management to support staff and patient needs
- Built positive relationships with clients through clear communication and professionalism
Administrative Assistant / Office Support Specialist
INOVA Health System
Fairfax, VA
01.2018 - 01.2021
- Provided administrative and clerical support to ensure efficient daily office operations
- Managed data entry, documentation, and maintenance of confidential electronic records
- Answered and routed high-volume phone calls, emails, and in-person inquiries professionally
- Prepared and organized sensitive forms and office documents with strong attention to detail
- Supported front-office workflow while prioritizing multiple tasks in a fast-paced environment
- Maintained confidentiality and accuracy when handling protected personal information
Education
Bachelor of Arts - Criminology, Law & Society
George Mason University
02.2026
Associate of Science - Criminology & Criminal Justice
Northern Virginia Community College
05.2025
Skills
- Victim & Client Support Services
- Confidential Records Handling (HIPAA/Privacy Standards)
- Crisis Communication & De-escalation
- Case Documentation & Data Accuracy
- Community Resource Coordination
- Administrative & Front Office Support
- Scheduling and Service Coordination
- Professional Customer Service
ADDITIONAL STRENGTHS
- Strong commitment to public service, advocacy, and criminal justice careers
- Reliable attendance, punctuality, and professionalism
- Proven ability to work effectively with diverse populations in sensitive situations
- Skilled in maintaining composure and accuracy in emotionally demanding environments
Timeline
Patient Access Specialist
UVA Health
01.2024 - Current
Office Assistant
Smiles Dental Association
01.2021 - 01.2024
Administrative Assistant / Office Support Specialist
INOVA Health System
01.2018 - 01.2021
Bachelor of Arts - Criminology, Law & Society
George Mason University
Associate of Science - Criminology & Criminal Justice
Northern Virginia Community College