Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Interests
Timeline
Generic

Erica Webb

New York

Summary

Customer relation and hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.

Professional with strong foundation in hospitality and customer service, ready to excel in dynamic bar environment. Skilled in mixing drinks, maintaining cleanliness, and ensuring guest satisfaction. Known for teamwork, adaptability, and focus on achieving high-quality results. Reliable and quick to respond to changing needs, creating seamless experience for patrons.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Kawasaki Rail
09.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Operations Specialist

United Parcel Service, UPS
08.2010 - Current
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Collected, arranged, and input information into database system.

Hospitality Team Member (Volunteer)

Pilgrim Church of East NY
06.1995 - Current
  • Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
  • Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
  • Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.

Education

Bachelor of Science - Business

Monroe College
Bronx, NY
06-2009

Skills

    Customer service management

  • Customer relations
  • Professional and mature
  • Cash handling proficiency
  • Data confidentiality
  • Computer skills
  • Clerical support
  • Office management
  • Scheduling and calendar management
  • Order processing
  • Customer service focus

Accomplishments

United Stated Navy

Affiliations

  • Zeta Phi Beta Sorority INC.
  • Freemason - Order Of The Eastern Star

Certification

  • ATAP Certification
  • Food Handler Certification

Interests

  • Offering time and support to shelters for the homeless, women, and animals
  • Fundraising Events
  • Volunteer Work
  • Participating in fundraising events to support local charities, schools, or community projects

Timeline

Administrative Assistant

Kawasaki Rail
09.2023 - Current

Operations Specialist

United Parcel Service, UPS
08.2010 - Current

Hospitality Team Member (Volunteer)

Pilgrim Church of East NY
06.1995 - Current

Bachelor of Science - Business

Monroe College

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