Erica Wester
Coraopolis,Pennsylvania
Summary
Hardworking Lead RMA competent in both clinical and office support. Trains new staff to handle rigors of healthcare work and required protocols.
Manages high patient volumes by keeping records updated, supplies stocked and schedules well-coordinated.
Skilled in assisting with procedures and triaging patients. Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies.
Offers strong dedication to informed patient care, administrative excellence and confidentiality. Conscientious Healthcare professional offering over 22 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Reliable Medical Support professional. Expertly assist with office operations and physician support by gathering patient information, Organizing staff schedules and vacations. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Reliable Medical Support. Expertly assist with office operations and physician support by gathering patient information. Positive during each patient interaction to improve satisfaction ratings and patient retention. Reliable Medical Support professional. Expertly assist with office operations and physician support by gathering patient information.
Organized MA with foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Assistant position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Lead RMA
Heritage Valley Health Systems
03.2002 - Current
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Documented vital signs and health history for patients.
- Oriented and trained new staff on proper procedures and policies.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Completed Point of care tests based on patient presentation in office.
- Streamlined office procedures for faster processing of insurance and patient paperwork.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed essential administrative tasks such as registration, updating records, and coordinated patient testing.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to the field of medical assisting.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Measured patient pulse oximetry.
- Enhanced patient care by efficiently performing routine tests and measurements.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
- Ensured accurate billing by diligently verifying insurance information for each patient visit.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Verified patient insurance coverage and collected required co-payments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Reduced wait times for patients by swiftly triaging incoming cases based on urgency or severity of symptoms.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Prepared lab specimens for diagnostic evaluation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Promoted overall wellness within the community by participating in outreach programs that provided education on healthy lifestyles.
- Prepared and administered medications to alleviate patient symptoms.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
- Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Applied effective time management techniques to meet tight deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
Education
No Degree - Health Occupations
Beaver County Vocational Technical School
BCVT03.1991
Certificate - Medical Administrative Assistant
UMA
03.1991
Skills
Adaptable
- Flexibility and Adaptability
- Patient Assessments
- Data Entry
- Clinical Leadership
- Vital Sign Monitoring
- Certified Medical Assistant
- Medical Office Management
- EMR / EHR
- Payment Processing
- Equipment Sterilization
- Immunization Administration
- Specimen Collection
- Reliable team player
- Patient Registration
- Certified in CPR/AED
- Patient Scheduling
- Payment Collection
- Medical Procedures
- Medical Assistant (RMA)
- Laboratory maintenance
- Electronic Medical Records
- Supply Management
- Decision-Making
- Office Support
- CPR
- Procedure Assistance
- Inventory Management
- Medical office administration
- CPR/AED
- Compassionate
- Clinical and Operational Judgement
- Vitals Collection and Documentation
- Insurance Verification
Certification
- RMA - Registered Medical Assistant
Medical Administrative Assistant
I attended UMA Ultimate Medical Acadamy to obtain my certificate for Medical Administrative Assistant.
Timeline
Lead RMA
Heritage Valley Health Systems
03.2002 - Current
No Degree - Health Occupations
Beaver County Vocational Technical School
Certificate - Medical Administrative Assistant
UMA
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