Erica Whetzel
Charles Town,WV
Summary
Dynamic security professional with extensive experience at Inter-Con, excelling in incident reporting and crisis management. Proven ability to enhance safety protocols and improve operational efficiency through effective threat assessment and superior customer service. Recognized for training personnel and fostering strong relationships, ensuring a secure environment for all stakeholders.
Overview
17
17
years of professional experience
Work History
Security Officers
Inter-Con
Martinsburg, WV
03.2024 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols and inspections to identify potential security risks.
- Responded promptly to incidents, coordinating with law enforcement when necessary.
- Managed access control procedures, ensuring authorized entry to restricted areas.
- Trained new security personnel on protocols and emergency response procedures.
- Developed and implemented security policies to enhance operational efficiency.
- Collaborated with management to assess vulnerabilities and recommend improvements.
- Led incident reporting processes, maintaining detailed logs for future reference.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Radio and video performance
EMT
Blue Fire Company
Harpers Ferry, WV
05.2009 - Current
- Administered emergency medical care to patients in pre-hospital settings.
- Operated and maintained medical equipment during emergency responses.
- Worked with healthcare professionals to guarantee patient safety.
- Conducted thorough patient assessments to determine medical needs and priorities.
- Developed efficient response strategies to improve patient transport times and outcomes.
- Implemented new procedures that enhanced team performance and operational efficiency.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Cared for pediatrics in a timely manner. Helping children with their own medical conditions and situations to ensure their safety and wellbeing.
- Reassuring pediatrics and children that they are safe from harm, trauma, neglect and abuse. This also applies to all other patience /clients who have experienced this type of negative experience!
Sales Manager
King Motors
Martinsburg
06.2019 - 10.2022
- Developed and implemented sales strategies to increase market share.
- Trained and mentored junior sales staff on best practices and product knowledge.
- Analyzed market trends to identify new sales opportunities and customer needs.
- Collaborated with marketing team to create targeted promotional campaigns.
- Built and maintained strong relationships with key clients, enhancing customer loyalty.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
PCA
Middleburg Home
Middleburg, VA
06.2010 - 06.2020
- Provided compassionate care and support for residents' daily living activities.
- Assisted in medication management, ensuring adherence to prescribed schedules.
- Monitored and documented changes in residents' physical and emotional well-being.
- Collaborated with healthcare professionals to develop personalized care plans.
- Implemented improvements in workflow processes to enhance resident satisfaction and care quality.
- Conducted regular safety checks to maintain a secure environment for residents.
- Facilitated engaging activities that promoted social interaction and mental stimulation among residents.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Education
Certificate of Technical Studies - Emt
Blue Ridge College
Martinsburg, WV03.2009
High School Diploma - Education
Jefferson High
Charles Town Wv05.1996
Skills
Report writing
Incident reporting
Security guard license
General security
CCTV surveillance
Detail-oriented
CCTV monitoring
Superior customer service
Surveillance
Emergency response
Access control
Complex Problem-solving
Relationship building and management
Security screenings
Conflict de-escalation
Threat assessment
Access control management
Document management
Threat management
Staff management
Stationary surveillance
Security equipment operation
Crisis management
Emergency management
Theft prevention training
Dispatch
Personnel screening
Night and safe deposit procedures
Report generation
Operations management
Workplace violence prevention
Emergency evacuation procedures
Hazardous materials response
Security systems
Premises patrol
Fire safety training
Access badge distribution
First aid and CPR certified
First aid certified
Reporting skills
ID verification
Emergency awareness
Timeline
Security Officers
Inter-Con
03.2024 - Current
Sales Manager
King Motors
06.2019 - 10.2022
PCA
Middleburg Home
06.2010 - 06.2020
EMT
Blue Fire Company
05.2009 - Current
Certificate of Technical Studies - Emt
Blue Ridge College
High School Diploma - Education
Jefferson High