ERICA WHITE
Pittsfield,MA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 23 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
25
25
years of professional experience
Work History
Answering Service Operator
Berkshire Receptionists
07.2023 - Current
- Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
- Maintained high level of customer service through friendly and polite demeanor.
- Operated telephone operating system and documented calls in Pinnacle.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
OPERATIONS MANAGER
Lava Lake Land & Livestock
12.2016 - 08.2020
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
PRODUCT MANAGER
Marketron
08.1998 - 08.2016
- Collaborated with sales, marketing and support teams to launch products on time and within budget
- Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
Education
B.S - Psychology And French
St. Lawrence University
Canton, NY05.1995
Skills
- Business Operations
- Prioritization and Execution
- Usability Studies
- Safety Standards
- Cash Register Operations
- Inventory Tracking
- Customer Service
Timeline
Answering Service Operator
Berkshire Receptionists
07.2023 - Current
OPERATIONS MANAGER
Lava Lake Land & Livestock
12.2016 - 08.2020
PRODUCT MANAGER
Marketron
08.1998 - 08.2016
B.S - Psychology And French
St. Lawrence University
Similar Profiles
Jaisreet KaurJaisreet Kaur
Law Office at Assistant, ReceptionistsLaw Office at Assistant, Receptionists
Stormy NeelyStormy Neely
Medical Call Center Representative at Nexa ReceptionistsMedical Call Center Representative at Nexa Receptionists
Angel ClarkAngel Clark
Receptionist at Ruby ReceptionistsReceptionist at Ruby Receptionists