ERICA WHITE

• Collected, recorded and verified telephone numbers, addresses, and proper spelling of names.
• Supported customers by managing 75-100 calls per day efficiently while maintaining professionalism and upbeat tone.
• Relayed and transcribed messages to the appropriate parties

• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Established and administered annual budgets to support sustainability objectives.
• Handled problematic orders and customers maintaining excellent customer service.
• Managed day-to-day business operations on sales floor while fostering deep professional relationships with wholesale customers.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

• Collaborated with sales, marketing and support teams to launch products on time and within budget
• Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions
• Communicated effectively with team members to deliver updates on project milestones and deadlines.
• Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.

• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
• Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and secure filing systems.
• Assisted with the facilitation of real estate closings, ensuring all necessary documentation was accurately completed and signed by both parties involved.

• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.