Erica White
Charlotte,NC
Summary
Results-driven professional with expertise in case management and compliance adherence. Proven ability to develop employment programs and facilitate partnerships that align with community workforce needs.
Overview
6
6
years of professional experience
Work History
Tailored Care Manager
Walker's Group Home
Concord, NC
05.2025 - Current
- Assisted clients in my caseload with resume writing and interview preparation.
- Facilitated partnerships with educational institutions for skill development.
- Reviewed and updated operational procedures for improved efficiency and compliance.
- Developed employment programs aligning with community workforce needs.
- Reviewed and maintained federal, state, and local laws, and aligned them with the company guidelines.
Senior Customer Service Representative Lead
Wells Fargo, NA
Charlotte, NC
01.2021 - 11.2024
- Monitored performance metrics to ensure compliance with quality standards.
- Provided coaching and support to staff on complex customer issues.
- Promoted high customer satisfaction by resolving business lending problems with knowledgeable, friendly service.
- Trained new representatives on company policies and customer service protocols.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Senior Accounts Receivable Representative
Ensemble Health Partners
Huntersville, NC
07.2019 - 09.2020
- Managed customer invoicing and payment processing for healthcare services.
- Assisted in resolving billing discrepancies and customer inquiries effectively.
- Collaborated with cross-functional teams to streamline accounts receivable processes.
- Trained new team members on systems and processes for accounts receivable functions.
- Ensured compliance with healthcare billing regulations and company policies consistently.
Education
Bachelor of Arts - Psychology
North Carolina Central University
Durham, NC12-2008
Skills
- Case management
- Policy writing
- Compliance adherence
- Employment program development
- Client advocacy
- Customer relationship management
- Performance monitoring
- Attention to detail
- Quality improvement
- Compliance management
Timeline
Tailored Care Manager
Walker's Group Home
05.2025 - Current
Senior Customer Service Representative Lead
Wells Fargo, NA
01.2021 - 11.2024
Senior Accounts Receivable Representative
Ensemble Health Partners
07.2019 - 09.2020
Bachelor of Arts - Psychology
North Carolina Central University
Similar Profiles
Brittney HulataBrittney Hulata
General Manager at Richard Walker's Pancake HouseGeneral Manager at Richard Walker's Pancake House
Laci WalkerLaci Walker
Plumbing Assistant at Walker's PlumbingPlumbing Assistant at Walker's Plumbing
Lucero GallegosLucero Gallegos
Director of Visual Communications (DVC) at Walker's Point Center for the ArtsDirector of Visual Communications (DVC) at Walker's Point Center for the Arts
Lindsay ToppinLindsay Toppin
Summer Programs Administrative Assistant at Charlotte Country Day SchoolSummer Programs Administrative Assistant at Charlotte Country Day School
Monica JonesMonica Jones
Customer Service Associate Manager at Wells Fargo & CompanyCustomer Service Associate Manager at Wells Fargo & Company