Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Whitebird

Cloquet,MN

Summary

Dynamic customer service professional with extensive experience at FDL Propane, excelling in conflict resolution and active listening. Proven track record of enhancing customer satisfaction and loyalty through effective problem resolution. Proficient in Microsoft Excel and adept at managing high-stress situations, ensuring positive outcomes for clients and the organization.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

FDL Propane
02.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Owner/Office Administrator

Whitebird Rentals LLC
12.2023 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Maintained electronic and paper filing systems for easy retrieval of information.

Office Administrator

Fond Du Lac Band of Lake Superior Chippewa
12.2022 - 06.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Reconciled account files and produced monthly reports.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Expedited invoice processing for the Sand & Gravel Company by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
  • Oversaw inventory management, ensuring office supplies were adequately stocked without over ordering with the FDL Swag.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.

Patient Account Representative

Fond Du Lac MNAW Clinic
10.2018 - 06.2022
  • Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
  • Posted payments and processed refunds.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • As head biller I promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
  • Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
  • Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
  • Electronically submitted bills according to compliance guidelines.
  • Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
  • Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
  • Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
  • Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
  • Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts with both patients and insurers.
  • Prepared reports detailing billing actions, flags, and other key information.
  • Responded to patient, family, and external payer inquiries.
  • Utilized computer programs to create invoices, letters, and other documents.
  • Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.

Community Services Administrative Assistant

Fond Du Lac Band of Lake Superior Chippewa
08.2016 - 10.2018
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Maintained inventory of office supplies and placed orders.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Managed filing system, entered data and completed other clerical tasks for the Energy Assistance Department.
  • Completed forms, reports, logs, and records to quickly handle all documentation for Energy Assistance.

Education

Environmental Science

Cloquet Senior High
Cloquet MN

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Microsoft outlook
  • Scheduling
  • Paperwork processing
  • Documentation
  • Administrative support

Timeline

Customer Service Representative

FDL Propane
02.2025 - Current

Owner/Office Administrator

Whitebird Rentals LLC
12.2023 - Current

Office Administrator

Fond Du Lac Band of Lake Superior Chippewa
12.2022 - 06.2025

Patient Account Representative

Fond Du Lac MNAW Clinic
10.2018 - 06.2022

Community Services Administrative Assistant

Fond Du Lac Band of Lake Superior Chippewa
08.2016 - 10.2018

Environmental Science

Cloquet Senior High

Similar Profiles

CREATE PROFILE