Erica Whitehair
Terra Alta,WV
Summary
Skilled medical coding and records professional with a background in accurate documentation, compliance monitoring, and patient record management. Experienced in HIPAA standards, provider communication, and resolving coding discrepancies. Focused on improving accuracy, efficiency, and regulatory compliance.
Overview
14
14
years of professional experience
Work History
Medical Coder
United Healthcare
Eden Prairie, Minnesota
08.2018 - Current
- Reviewed medical records, applying accurate diagnosis and procedure codes to maintain coding integrity.
- Assigned correct codes ensuring compliance with industry standards and regulations.
- Monitored coding practices to support compliance with federal and state regulations.
- Facilitated communication between providers and coding team, resolving coding questions to enhance accuracy and efficiency.
Medical Records Specialist
Medexpress
Sabraton, WV
08.2016 - 08.2016
- Streamlined patient record management processes, improving retrieval speed and accuracy
- Collaborated with medical staff to resolve discrepancies in patient records, ensuring timely updates
- Oversaw physical and digital filing systems, maintaining orderly management of patient information
- Adhered to HIPAA guidelines when handling protected health information.
Front Desk Receptionist
MedExpress
Morgantown, WV
08.2012 - 08.2014
- Welcomed patients and visitors with professionalism at MedExpress front desk.
- Answered multi-line phones and routed calls to correct MedExpress staff.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
- Recorded patient information accurately during registration process, verified demographics, and updated electronic records.
- Confirmed insurance details for accurate billing and clearly explained check-in steps to patients.
- Processed patient copayments and transactions accurately during check-in procedure.
Education
Certified Professional Coder - Medical Coding
AAPC
Online Course08-2018
Associate of Applied Science - Respiratory Therapy
Pierpont Community And Technology
Fairmont, WV12-2010
Skills
- ICD-10 coding
- CPT coding
- HCPCS coding
- Coding compliance
- EHR systems
- Medical records management
- HIPAA compliance
- Attention to detail
- Analytical thinking
- Problem solving
- Effective documentation
- Cross-functional teamwork
- Medical record management
Timeline
Medical Coder
United Healthcare
08.2018 - Current
Medical Records Specialist
Medexpress
08.2016 - 08.2016
Front Desk Receptionist
MedExpress
08.2012 - 08.2014
Certified Professional Coder - Medical Coding
AAPC
Associate of Applied Science - Respiratory Therapy
Pierpont Community And Technology