Erica Wilkewitz
South Rockwood
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Highly motivated in the work experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Very eager to establish long term employment in a friendly environment.
Overview
9
9
years of professional experience
Work History
Dispatcher/Call Center Agent
Iceberg Heating and Cooling
05.2020 - Current
- Place calls on techs and route them in the most convenient way,
- Audit and post invoices from all jobs throughout the day.
- Oversee and correct timecards of technicians.
- Answer anywhere from 30-50 incoming calls a day and book appointments.
- Register newly installed equipment for 30-40 customers a month.
- Submit for customer's utility rebates.
- Assist fellow coworkers with customers on the phone and in person.
- Organize and maintain office materials
AIRCRAFT CLEANER
Prospect
10.2017 - Current
- Clean each plane during the turn around time allotted.
- Cleaned bathrooms
- Pick up garbage in main cabin and first class
- Make sure the plane is presentable for the next group of passengers.
BARISTA
Tim Hortons
08.2017 - 10.2017
- Took 30-40 orders a day from customers
- Prepare food for customers
- Worked on the register and handled cash.
CASHIER
Lowes
02.2017 - 05.2017
- Performed work on the register
- Handled cash
- Assisted customers in finding materials
PANRTY
Olgas Kitchen
08.2016 - 03.2017
- Prepare salads and desserts for all servers.
- Assisted cooks in the kitchen.
DELI & CAFE WORKER
Meijer
09.2014 - 08.2016
- Prepare meat and cheese orders to customer's satisfaction.
- Prepare hot food case and handle customer's orders.
- In charge of cleanliness of the shop.
Education
CULINARY ARTS DEGREE -
MONROE COUNTY COMMUNITY COLLEGE
04.2017
AIRPORT SENIOR HIGH SCHOOL
01.2015
Skills
- Work Order Management
- Service Coordination
- Data Entry
- Route Navigation
- Customer Relations
- Schedule Management
- Dispatching Field Personnel
- Communication Equipment Operation
- Prioritizing Calls
Timeline
Dispatcher/Call Center Agent
Iceberg Heating and Cooling
05.2020 - Current
AIRCRAFT CLEANER
Prospect
10.2017 - Current
BARISTA
Tim Hortons
08.2017 - 10.2017
CASHIER
Lowes
02.2017 - 05.2017
PANRTY
Olgas Kitchen
08.2016 - 03.2017
DELI & CAFE WORKER
Meijer
09.2014 - 08.2016
CULINARY ARTS DEGREE -
MONROE COUNTY COMMUNITY COLLEGE
AIRPORT SENIOR HIGH SCHOOL
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