ERICA WILLETT
Eustis
Summary
Seeking a new career opportunity in the Lake County area, possessing a diverse skill set encompassing various administrative duties, data entry, customer service, and organizational skills. With a strong foundation in these areas, equipped to effectively contribute to a dynamic work environment. Committed to delivering exceptional results, eager to leverage expertise and contribute to the success of an organization.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
Rohe Law
12.2022 - 03.2025
- Answering phone calls and taking messages for the Attorneys,Paralegals, and legal assistance.
- Supported various team projects.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected trust deposits, fees, and payments.
- Scheduled appointments accurately, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Administrator
Oxford Law Firm
01.2016 - 01.2019
- Assists attorney with managing schedules, coordinating meetings and travel, answering phones, and communicating with clients
Office Assistant
Copeland Electric
01.2010 - 01.2015
- Organize and maintain files
- Data entry for accounts receivables
Education
High School Diploma -
Ocoee HS
OcoeeSkills
- Customer service
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Appointment scheduling
- Verbal and written communication
- Office organization
- File organization
- Sensitive information handling
- Mail sorting
- Call forwarding
- Supply management
Timeline
Front Desk Receptionist
Rohe Law
12.2022 - 03.2025
Administrator
Oxford Law Firm
01.2016 - 01.2019
Office Assistant
Copeland Electric
01.2010 - 01.2015
High School Diploma -
Ocoee HS