Erica William-West
Newport News,VA
Summary
"Hello, I'm Erica William-West, a seasoned Human Resources Manager with a rich background spanning over eight years, showcasing mastery in HR Management, Recruiting, and Employee Relations. My journey across diverse industries has honed my ability to thrive in dynamic environments, consistently delivering outstanding outcomes.
I specialize in the efficient management of leaves of absence and accommodations, adeptly navigating complex regulations such as FMLA, CFRA, ADA, and personal leaves for diverse employee groups. Through proactive communication, I ensure a seamless process and have successfully established frameworks for active case management and oversight, contributing significantly to organizational excellence.
Dedicated to fostering positive workplaces, I excel in operational excellence, performance management, and strategic solutions. With a firm commitment to elevating professional standards and surpassing competition, I am poised to drive transformative HR initiatives that propel organizational success."
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Resources Professional
Randstad
Newport News, VA
06.2022 - Current
- Developed and implemented human resources policies, procedures and practices in compliance with applicable laws.
- Conducted recruitment activities such as job postings, resume screening, interviewing candidates, background checks and reference checks.
- Assisted managers in the selection process by providing guidance on hiring decisions.
- Facilitated onboarding programs for new hires including orientation sessions and training.
Technical Recruiter Lead
Hexagon Manufacturing Intelligence
Newport News, VA
06.2022 - 11.2022
- Conducted global talent acquisition, specializing in IT positions, resulting in successful placements across diverse markets.
- Demonstrated proficiency in identifying, attracting, and placing professionals in specialized roles, including IT, DevOps, and Salesforce.
- Tailored recruitment strategies to specific industry needs, fostering strong relationships with candidates, hiring managers, and clients.
- Prepared or maintained employment records using human resources management system software.
- Managed technical recruiters, setting goals and objectives, providing feedback on performance, and resolving issues.
Senior Staffing Specialist
EmployBridge
Newport News, VA
09.2021 - 06.2022
- Led full-cycle staffing processes, ensuring client satisfaction and talent acquisition in staffing and recruiting.
- Managed human resources functions, including onboarding, staff development, and fostering positive work environments.
- Implemented innovative grassroots staffing strategies and cold calling recruitment techniques, expanding candidate pools.
- Assisted in the recruitment process by conducting interviews and reference checks.
Human Resources Generalist
All Pro Home and Health Care Services
Williamsburg, VA
11.2020 - 09.2021
- Led end-to-end recruitment processes, ensuring top talent acquisition for a home health care agency.
- Managed human resources functions, contributing to high employee satisfaction and retention.
- Acted as a liaison between the agency and the community, enhancing brand visibility and client engagement.
- Developed and maintained job descriptions, performance evaluation forms, employee handbooks, and other HR related documents.
- Assisted with recruitment efforts by sourcing candidates through various channels such as LinkedIn, Indeed, Glassdoor.
- Coordinated employee benefits including health insurance plans, 401k savings plan, vacation and sick leave policies and other programs.
Office Manager
Nexus Chimney Services
Apex, NC
09.2020 - 01.2021
- Streamlined day-to-day operations, ensuring efficiency and organization within the chimney service business.
- Managed payroll processes accurately, contributing to the organization's financial stability.
- Orchestrated front office tasks, including scheduling and customer service, creating a positive environment for clients.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinated meetings, conferences, travel arrangements and department activities.
Human Resources Manager
Visiting Angels In-Home Care
Carrboro, NC
11.2019 - 08.2020
- Directed employee relations initiatives, fostering a positive workplace culture and addressing concerns.
- Oversaw payroll processes and managed HR functions, ensuring compliance and financial success.
- Acted as a key liaison between the organization and the community, supporting growth and engagement.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
Human Resources Generalist
North Carolina Recovery Support Services
Raleigh, NC
04.2018 - 08.2018
- Proficiently oversaw day-to-day office operations, ensuring smooth workflow in a substance abuse setting.
- Managed payroll processes accurately, contributing to the organization's financial well-being.
- Led human resources functions, including recruitment and staff development, supporting organizational needs.
- Coordinated employee benefits including health insurance plans, 401k savings plan, vacation and sick leave policies and other programs.
HRIS Payroll Administrator
Showcase Restoration
Fayetteville, NC
03.2017 - 02.2018
- Managed end-to-end invoice processing cycle, ensuring timely and accurate payments.
- Built positive vendor relationships, negotiating terms and ensuring timely delivery of goods.
- Demonstrated adaptability in construction, corporate, and manufacturing environments, optimizing financial operations.
- Developed and implemented policies related to payroll processing procedures.
- Conducted audits to ensure accuracy of payroll data.
- Processed payroll information including salary, deductions, bonuses and vacation time for over 500 employees.
- Maintained accurate records of employee attendance, leave balances and tax information.
HRIS Payroll Coordinator
East Coast Builders, Inc
Newport News, VA
01.2016 - 01.2017
- Oversaw payroll processes for a construction business, ensuring compliance and accuracy.
- Managed accounts payable functions, contributing to overall financial accuracy.
- Led human resources activities, coordinating staffing needs to align with project requirements.
- Processed weekly payroll for over 100+ employees; ensuring accuracy and compliance with federal, state, and local regulations.
- Assisted with the preparation of biweekly payroll reports for management review.
- Resolved discrepancies between employee wages and tax withholding amounts reported on W-2s.
Human Resources Manager
Progressive Healthcare, Inc
Newport News, VA
11.2014 - 01.2017
- Efficiently managed day-to-day operations of a home health care branch, ensuring compliance.
- Led staffing initiatives, coordinating recruitment and staff development for a team of 100.
- Managed accounts payable and payroll functions, contributing to accurate financial management.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Created job postings, tracked applicants and maintained applicant database.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Provided HR consultation services to leadership and department heads.
Education
BBA - Human Resource Management
Western Governors University
Salt Lake City, UT01-2024
Skills
Recruiting Life Cycle
HR Management
Recruiting
Employee Relations
Onboarding
Payroll
Problem-Solving
Leadership
Payroll/Accounts Payable
Project Management
Adaptability
Talent Acquisition
Diversity and Inclusion
Succession Planning
ATS Systems
HR Metrics
Account Management
Campaign Management
High-Volume Staffing
IT Recruitment Trends
Social Media
Human Resources Management Skills
Project Management
Hiring and Training
Staff Training
Team Building
Employee Development
Managing Operations
Performance Management
Organizational Development
Analytical Skills
Communication
Certification
- SHRM - Pending
Accomplishments
Spearheaded the reconstruction of an HR department from the ground up, introducing and managing applicant tracking software. Streamlined the recruitment process, leading to a 55% reduction in time-to-hire and a 34% decrease in recruitment costs. This initiative significantly optimized HR operations.
Headhunted and recruited over 200 professionals in IT, government, industrial, and corporate sectors over 1.5 years. Leveraged LinkedIn and sourcing techniques to expand the company's teams, resulting in a 33% increase in revenue and contributing to overall business growth.
Software Proficiency
Asana, Google Suite, Microsoft Office, Excel, Word, PowerPoint, Hireology, Teams, Rosemark, Bullhorn, Jobber, Workday, UKG, Jazz HR, Bamboo HR, Paychex, Pay.com, QuickBooks, state background checks, ApplicantPro, Checkr, LinkedIn, First Advantage
Timeline
Human Resources Professional
Randstad
06.2022 - Current
Technical Recruiter Lead
Hexagon Manufacturing Intelligence
06.2022 - 11.2022
Senior Staffing Specialist
EmployBridge
09.2021 - 06.2022
Human Resources Generalist
All Pro Home and Health Care Services
11.2020 - 09.2021
Office Manager
Nexus Chimney Services
09.2020 - 01.2021
Human Resources Manager
Visiting Angels In-Home Care
11.2019 - 08.2020
Human Resources Generalist
North Carolina Recovery Support Services
04.2018 - 08.2018
HRIS Payroll Administrator
Showcase Restoration
03.2017 - 02.2018
HRIS Payroll Coordinator
East Coast Builders, Inc
01.2016 - 01.2017
Human Resources Manager
Progressive Healthcare, Inc
11.2014 - 01.2017
BBA - Human Resource Management
Western Governors University
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