Erica Williams

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Worked closely with shift manager to solve problems and handle customer concerns.

Collected confidential information and completed microsoft excel spread sheets accordingly.

Knowledgeable on 24 different card types.

Trained new hires on completing spreadsheets.

Sorted incoming mail.

Assisted my direct supervisor and a floor lead.

• Completed store opening and closing procedures.
• Counted out cash drawers and balanced totals.
• Improved customer service by projecting friendly and knowledgeable attitude.
• Trained and mentored new employees.
• Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
• Processed cash, credit, debit and check payments.
• Opened inventory boxes and restocked shelves.
• Accepted and processed customer returns.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Rotated merchandise and displays to feature new products and promotions.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Protected store from loss or theft by setting and enforcing clear security policies.

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Rotated merchandise and displays to feature new products and promotions.
• Supervised guests at front counter, answering questions regarding products.
• Coached sales associates on product knowledge by using wide variety of training tools.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Protected store from loss or theft by setting and enforcing clear security policies.