Erica Williams
Summary
Skilled Executive with years of business development and strategic planning expertise. Highly skilled in legislative, public policy, and healthcare consulting. Adept at implementing improvements to optimize efficiency in business operations.
Overview
14
14
years of professional experience
Work History
President
The Camellia Collective Company
2023.01 - Current
- Enhances company performance by implementing strategic plans and overseeing daily operations.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Provided strategic guidance to clients on navigating complex political landscapes for optimal business development.
- Consulted with customers to assess needs and propose optimal solutions.
- Drove revenue growth by expanding offerings and identifying new market opportunities.
- Developed and maintained strong relationships with clients, resulting growth and retention of clients.
- Managed cross-functional teams to execute complex projects on schedule and within budget.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Vice President- Vascular Service Line
North Oaks Health System
2020.03 - 2022.12
- Oversight of all strategic planning and development of cardiology, cardiovascular surgery, neurology, and interventional radiology services
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Worked closely with State and Federal legislators to ensure our publicly owned hospital's needs were aligned with new policy and amendments throughout session.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Established performance goals for department and provided methods for reaching milestones.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Director of Operations
Tulane Medical Center
2016.10 - 2020.03
- Oversight of all strategic planning and development of multiple service lines.
- Lead team to achieve Center of Excellence designation for multiple new services.
- Partnered with Medical School and University Executives to foster strong relationships with stakeholders.
- Worked effectively with Senior Executives and Board Members by communicating strategic objectives and providing regular updates on progress.
- Developed the hospital's Service Excellence program focused on patient experience and employee engagement.
- Responsible for developing best practices for surgical scheduling and peri-operative compliance, resulting in 35% reduction of overall hospital surgical cancellation rate and increase of 1.1 Million Dollars of fiscal growth in 3 months.
- Directly oversees the efficiency and productivity of both management and physician faculty in before mentioned service lines.
- Directly managed the addition of multiple satellite practices and staff across 100 mile radius.
- Developed and implemented goals for all areas of oversight as it relates to volume and financial metrics, patient satisfaction and experience, employee engagement, quality metrics and over all care and safety of both patients and employees.
- Lead team in managing to organization's allocated cost budget, volume budget, and daily productive staffing targets.
- Responsible for assessing and processing capital expenditures based on depreciation of equipment to aid our finance team in making fiscal decisions.
- Mentored employees for professional growth, fostering a high-performing culture that consistently achieved results.
- Coordinated seamless integration of acquired companies into existing operations while ensuring minimal disruption to ongoing business activities.
Emergency Room Physician Practice Manager
Louisiana Heart Hospital and Medical Center
2012.05 - 2016.10
- Working directly with Emergency Department Clinical and Medical Directors to ensure success of daily operations within the department
- Overseeing and scheduling seventeen staffed Emergency Providers
- Develop and implement department policies and procedures for physicians and midlevel providers
- Assisting the Emergency Department Medical Director in constructing and implementing an integration plan in order to bring our Emergency Department Providers on as hospital employed Physicians
- Worked alongside both Nursing and Medical Directors to achieve Primary Stroke Accreditation
- Provide educational material for Providers including quality, core measure, hospital policies, and other newly implemented procedures set in place by the government or other hospital governance organizations
- Compile monthly metric, financial and operational reports for all Providers, related to performance measures, billing and progress improvement goals
- Collaborates and aides in facilitating seamless communication with administration and ancillary department Directors to guarantee smooth logistical operations throughout the hospital in regards to operational and quality performance of the Providers
- Review all Provider records for adherence to core measures, PQRS, and coding requirements
- Oversee billing, coding, and collections, and schedule follow up appointments
- Reconcile account information in order to help Business office and HIM department maintain current medical records.
Project Management Administrative Assistant
Summit Physician Services
2010.06 - 2012.05
- Provided assistance in planning, organizing, and delivering of tasks for the project management and steering committees
- Performed under the direct supervision of the Project Manager
- Maintained and updated files for reports and planning meetings for all committee meetings
- Managed schedules of all steering committee members and staff associated with planning and training sessions
- Provided clerical support to project management team by transcribing, formatting, inputting, and editing text, data, and graphs
- Demonstrated highly effective organizational, interpersonal, problem solving, and teamwork skills
- Demonstrated efficient use of multiple Electronic Medical Record software and computer software programs including Outlook, Word Processing, Excel, and PowerPoint.
President, Board of Directors
Southern Elite Training Academy
- Manage the club operations, staff, communication, marketing, and finances of the program to ensure long-term success and sustainability
- Lead internal and external communications as a chief spokesperson
- Development & Implementation of feeder youth development programs ages 4-9
- Communication point person for volleyball inquiries and club families
- Recruitment, retention, and development of coaches & players/families
- Follow a comprehensive marketing and communication plan across programs
- Plan, develop, coach, and execute volleyball camps and clinics
- Creation of Volleyball tournaments, leagues, and programming
- Manage all volleyball related scheduling and staffing
- Actively work to develop and maintain relationships with community partners
- Meet revenue initiatives and goals for leagues, tournaments, and programming.
Business Office Liaison
Southern Surgical Hospital
2014.10 - 2016.01
Practice Manager
Tulane Medical Center
2016.01 - 2020.04
- Responsible for the maintenance of daily operations and general management of the Surgery, Gastroenterology, Pulmonary, Otolaryngology, and inpatient wound care and dietician services including personnel management (office and clinical staff)
- Developed the hospital's Service Excellence program focus on patient experience and employee engagement
- Required to allocate and assign duties to and supporting all staff employees, and monitoring the activities and operations of all clinic components to ensure the department meets its business, finance and clinical objectives
- Responsible for implementing hospital and/or service line goals within the area supervised set forth by Clinic Operations
- Manages, administers and controls the day-to-day activities of the hospital's clinic operations within the guidelines of established hospital policies in order to provide high quality health care services to the community
- Ensures efficient and economical performance in accordance with clinic operating budgets, goals and objectives
- Maintains effective communications with clinic and hospital administration, medical staff, the community and all levels of clinic employees
- Ensures compliance with applicable regulatory requirements
- Oversees departmental activities to ensure quality services for both internal and external customers.
Medical Office Receptionist
Summit Physician Services
- Facilitates efficient patient care and information flow processing
- Schedules pre-operative and diagnostic appointments
- Collects and verifies patient insurance information and as well obtain precertification / authorizations from insurance companies on behalf of the patient or facility
- Tasked with obtaining insurance EOB information pertaining to payments and adjustments that would be needed for individual claims
- Submit claims to insurance, process facility's response to claims electronically, and submit billing statements to patients
- Receive payments from patients and insurances, records charges and payments for services within the surgical facility
- Assists in the coordination of promotional events and education hosted by the facility.
Education
Executive Masters of Science in Health Care Management -
University of New Orleans
12.2015
Bachelor of Arts - Political Science and Public Administration
Shippensburg University of Pennsylvania
08.2012
Skills
- Executive Leadership
- Strategy and Business Development Expertise
- Legislative Advocacy
- Project Management and Process Implementation
- Service Line Growth and Development
- Market Analysis and Financial Strategy
- Political Campaign and Public Policy Operations
- Fundraising and Event Planning
Accomplishments
2022 Women of Impact- American Heart Association Louisiana Chapter
2019 Women of the Year- New Orleans City Business
2019 Enterprising Woman of the Year
American College of Healthcare Executives Member
American Heart Association Board of Directors
American Heart Association State Legislative Advocacy Committee Chair
Vice President- Merchants Association
Board Member Slidell Main Street Organization
United States Association of Volleyball Program Director
Keep Slidell Beautiful- Pearl Williams Scholarship Committee
Timeline
President
The Camellia Collective Company
2023.01 - Current
Vice President- Vascular Service Line
North Oaks Health System
2020.03 - 2022.12
Director of Operations
Tulane Medical Center
2016.10 - 2020.03
Practice Manager
Tulane Medical Center
2016.01 - 2020.04
Business Office Liaison
Southern Surgical Hospital
2014.10 - 2016.01
Emergency Room Physician Practice Manager
Louisiana Heart Hospital and Medical Center
2012.05 - 2016.10
Project Management Administrative Assistant
Summit Physician Services
2010.06 - 2012.05
President, Board of Directors
Southern Elite Training Academy
Medical Office Receptionist
Summit Physician Services
Executive Masters of Science in Health Care Management -
University of New Orleans
Bachelor of Arts - Political Science and Public Administration
Shippensburg University of Pennsylvania
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