Summary
Overview
Work History
Education
Skills
Timeline
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Erica Williams

San Antonio,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Proven track record of successfully streamlining business operations. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Business Operations Associate

Wyndham Vacation Ownership
09.2023 - Current
  • Created a warm & smooth check-in & check-out for prospective guest while following SOP's.
  • Preform clerical duties & assist the marketing & sales team.
  • Expand my knowledge in daily business of timeshare ownership.
  • Help new hires with training in & learning daily SOP's.
  • Cross train in multiple departments & sites.
  • Enhanced team productivity through effective communication, collaboration, and time management strategies.
  • Actively listened to customers, & resolved customer complaints with empathy & handled concerns quickly and escalated major issues to supervisor.

Sales Lead

Loft Outlet
12.2023 - Current
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering supportive environments that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.

Front Desk Agent/Activities Coordinator

Wyndham Destinations
07.2021 - 09.2023
  • Perform daily Front Desk functions such as; guest check-in/ check-out & light administrative duties.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Organized diverse activities, addressing various interests and promoting social interaction among owners & guest.
  • Maintained and ordered supplies for activities.
  • Managed budgetary constraints effectively by identifying cost-efficient activities and materials.

Business Center Partner

HEB
08.2020 - 08.2021
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
  • Achieved successful client outcomes by identifying and addressing their unique needs and goals.
  • Collaborated with team members to develop innovative solutions for client needs, leading to increased client retention rates.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.

Sales Associate

Dillard's, Inc.
08.2019 - 08.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy. Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Cashier

Bill Miller BBQ
08.2017 - 10.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Cleaned and organized condiment and beverage stations to maintain tidiness.
  • Collaborated with team members to provide exceptional customer service during peak hours.
  • Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.

Education

Associate of Science - Psychology

University of Texas At San Antonio
San Antonio, TX
05.2025

Skills

  • Microsoft Office

  • Time Management

  • Guest Services

  • Phone Etiquette

  • Administrative Experience

  • Data Entry

  • Report Generation

  • Process Analysis

  • Customer Retention

Timeline

Sales Lead

Loft Outlet
12.2023 - Current

Business Operations Associate

Wyndham Vacation Ownership
09.2023 - Current

Front Desk Agent/Activities Coordinator

Wyndham Destinations
07.2021 - 09.2023

Business Center Partner

HEB
08.2020 - 08.2021

Sales Associate

Dillard's, Inc.
08.2019 - 08.2020

Cashier

Bill Miller BBQ
08.2017 - 10.2019

Associate of Science - Psychology

University of Texas At San Antonio

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