Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Williams

West Babylon,NY

Summary

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Overview

8
8
years of professional experience

Work History

Personal Care Aide

Maxim Healthcare Services, Inc
11.2021 - Current
  • Assisted clients with daily living activities for increased comfort and quality of life.
  • Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Medical Receptionist

Dr. Jeffrey Nakhjavan
05.2022 - 09.2022
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.

Direct Support Professional

Family Residences And Essential Enterprises
06.2021 - 04.2022
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Surgical Technologist

Dr. Michale Braunstein
08.2019 - 03.2020
  • Maintained high infection control standards.
  • Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
  • Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
  • Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
  • Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.
  • Ensured proper care of surgical instruments through meticulous cleaning, sterilization, and maintenance processes.

Debt Collector

Sunrise Family Companies
06.2016 - 08.2019
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.

Education

Phlebotomist - Phlebotomy

Access Careers Center
Islandia
05.2024

40 Hour Personal Care Aide Certificate - Medical

Attentive Care Services
Babylon, NY
03.2014

Medical Assistant Certificate - Medical

Wilson Tech BOCES
Dix Hills, NY
06.2012

Skills

  • Compassionate Caregiving
  • Housekeeping tasks
  • Patient Care
  • Vital signs monitoring
  • Appointment management
  • Medication Administration

Timeline

Medical Receptionist

Dr. Jeffrey Nakhjavan
05.2022 - 09.2022

Personal Care Aide

Maxim Healthcare Services, Inc
11.2021 - Current

Direct Support Professional

Family Residences And Essential Enterprises
06.2021 - 04.2022

Surgical Technologist

Dr. Michale Braunstein
08.2019 - 03.2020

Debt Collector

Sunrise Family Companies
06.2016 - 08.2019

Phlebotomist - Phlebotomy

Access Careers Center

40 Hour Personal Care Aide Certificate - Medical

Attentive Care Services

Medical Assistant Certificate - Medical

Wilson Tech BOCES

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