Erica Williams
The Bronx,NY
Summary
Dedicated and compassionate Human Services Professional with over 5 years of experience providing comprehensive support to diverse populations. Skilled in case management, crisis intervention, and advocacy, committed to empowering individuals and enhancing community well-being. Proficient in developing and implementing effective service plans, collaborating with multidisciplinary teams, and leveraging community resources to meet clients’ needs. Adept at maintaining detailed documentation and ensuring compliance with organizational and regulatory standards. Now seeking to apply expertise and passion to a dynamic organization focused on making a meaningful impact through leadership and strategic management in human services.
Overview
7
7
years of professional experience
Work History
Assistant Coordinator
Saint Joseph Medical Center
10.2022 - Current
- Provide direct assistance to residents in accordance with their individual care plans.
- Monitor residents' well-being, behavior, and mental health status, reporting any concerns to the Coordinator or clinical staff.
- Assist in scheduling appointments, meetings, and activities for residents and staff.
- Help manage inventory and supplies necessary for daily operations.
- Supervising staff members, ensuring adherence to facility policies and procedures.
- Provide guidance and assistance to staff in handling resident needs and emergencies.
- Ensure the residential environment remains clean, safe, and supportive at all times.
- Assist in implementing safety protocols and emergency procedures as outlined by facility guidelines.
- Prepare and distribute internal communications, memos, and reports as needed.
- Record meeting minutes and maintain documentation of discussions, decisions, and action items.
- Facilitated the maintenance of active entitlements for residents, ensuring compliance with regulatory requirements and optimizing access to essential services.
- Managed payroll processing for staff, ensuring accuracy and timeliness in accordance with organizational policies and procedures.
Case Manager
Bronx Parent Housing Network
12.2020 - 10.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conduct initial assessments to identify strengths, challenges, and needs of families upon entry into the shelter.
- Collaborate with families to develop personalized service plans aimed at achieving housing stability and self-sufficiency.
- Regularly review and update service plans based on ongoing assessments and progress.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provide crisis intervention, counseling, and advocacy services to address immediate and long-term needs.
- Coordinate with internal and external stakeholders including shelter staff, social workers, healthcare providers, and community agencies to ensure holistic support.
- Facilitate family meetings and collaborate with interdisciplinary teams to address complex issues and barriers to stability.
- Empower families through education on budgeting, parenting skills, housing rights, and other relevant topics.
- Maintained a caseload of 25-30 clients
Case Manager
Good Counsel Homes
04.2019 - 11.2020
- Conduct thorough assessments to identify the unique strengths, challenges, and needs of pregnant women and new mothers upon entry into the shelter.
- Collaborate with clients to develop personalized service plans focused on achieving housing stability, maternal health, parenting skills, and self-sufficiency.
- Regularly review and update service plans based on ongoing assessments and progress.
- Provide crisis intervention, emotional support, and counseling to address immediate and long-term needs of clients.
- Connect clients with appropriate resources such as prenatal care, healthcare services, childcare, parenting education, and financial assistance.
- Assist clients in accessing public benefits, entitlements, and community resources essential for their well-being and independence.
- Coordinate with internal and external stakeholders including shelter staff, medical professionals, social workers, and community agencies to ensure holistic support for clients.
- Facilitate regular case conferences and collaborate with interdisciplinary teams to address complex issues and barriers to stability.
- Maintain accurate and confidential records of client interactions, assessments, service plans, and progress notes.
- Empower clients through education on maternal health, child development, parenting skills, nutrition, and life skills.
- Facilitate workshops and support groups tailored to the unique needs of pregnant women and new mothers to promote resilience, self-advocacy, and community engagement.
- Advocate for clients' rights and needs within the shelter, community, and broader social service systems.
- Conduct outreach activities to identify and engage pregnant women and new mothers in need of shelter services, promoting access and utilization of resources.
- Serve as a birthing coach, offering supportive guidance and comfort during the labor and delivery process, ensuring a positive and empowering birth experience.
- Maintained a caseload of 7 women with children
Residential Aide
Acacia Network
08.2017 - 03.2019
- Welcome and orient new residents to the shelter, explaining facility rules, procedures, and available resources.
- Monitor resident activities and behaviors to ensure compliance with shelter guidelines and promote a respectful living environment.
- Provide emotional support, crisis intervention, and conflict resolution as needed, maintaining a compassionate and non-judgmental approach.
- Conduct regular rounds to ensure the safety and security of residents and the facility.
- Assist in meal distribution, ensuring residents receive nutritious meals according to established schedules.
- Perform light housekeeping duties such as cleaning common areas, restrooms, and resident rooms to maintain cleanliness and hygiene standards.
- Maintain accurate records of resident attendance, incidents, and any observations in logbooks or electronic systems.
- Report any concerns, incidents, or emergencies promptly to supervisors or appropriate staff members.
- Document and communicate maintenance issues to facilities management for prompt resolution.
Education
Bachelor - Psychology
Lehman College of The City University of New York
The Bronx, NY01.2025
Associate of Business Administration - Business Administration
The College of Westchester
White Plains, NY08.2017
Skills
- Excellent Phone Demeanor
- Document Preparation
- Document Management
- Administrative experience
- Recordkeeping proficiency
- Recordkeeping expertise
- Report Generation
- Familiarity with office equipment
- Understanding of office operations
- Customer Service
- Relationship Building
- Data Entry
- Staff Management
- Schedule Management
- MS Office
- Project assistance
Timeline
Assistant Coordinator
Saint Joseph Medical Center
10.2022 - Current
Case Manager
Bronx Parent Housing Network
12.2020 - 10.2022
Case Manager
Good Counsel Homes
04.2019 - 11.2020
Residential Aide
Acacia Network
08.2017 - 03.2019
Bachelor - Psychology
Lehman College of The City University of New York
Associate of Business Administration - Business Administration
The College of Westchester
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