Erica Williams

Discussed medications, and prior authorization documents with patients.

Got prior authorization approval from medical insurance companies.

Appealed insurance companies after prior authorization refusals.

Followed up on missing or incorrect information so patients receive correct reimbursement.

Advocated for patients by negotiating with insurance providers to cover necessary treatments not initially authorized.

Assembling car seats from scratch.

Maintaining %s and safety rules through plant.

Ability to operate different stations on production line without assistance.

Ability to finish my work early so that I may walk down the production line and help as needed

Promptly documented and reported all defective equipment and hazardous conditions.

Managed multiple simultaneous projects effectively while ensuring deadlines were met consistently without compromising quality or productivity levels.

Utilizing multiple screens & applications at once.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Responded to customer requests for products, services, and company information.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Ability to monitor 7-12 employees

Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Kept employees operating productively and working on task to meet business and customer needs.

Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.