Erica Williams
Fortuna,California
Summary
Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures.
Overview
15
15
years of professional experience
Work History
Consultant
Self-employeed
Fortuna, CA
05.2021 - Current
- Collaborated with colleagues across departments to ensure alignment with corporate objectives around multiculturalism.
- Implemented training programs designed to increase knowledge about other cultures among staff members.
- Coached leaders on how to create an organizational culture that values diversity.
- Facilitated workshops to promote understanding of cultural differences in the workplace.
- Collaborated with stakeholders to define project scope, objectives and deliverables.
- Reviewed existing policies and procedures to suggest necessary improvements.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Created educational materials on cultural awareness, diversity, inclusion, and equity.
- Recommended changes in workplace systems and processes that better reflect cultural sensitivity.
- Educated staff on ways to foster a culturally inclusive environment.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Coast Central Credit Union
Willow Creek , Ca
06.2010 - 03.2016
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Prepared official checks for customer and internal bank needs.
- Maintained confidentiality of bank records and client information.
- Welcomed customers and offered pleasant service during entire transaction.
- Assisted customers with basic technical issues related to digital banking platforms.
- Prepared reports on transaction activity for management review.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Resolved problems or discrepancies concerning customers' accounts.
- Educated customers about different types of banking services available at the branch.
- Built and maintained client relationships through quality, personalized interactions.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Received and counted daily inventories of cash, drafts and checks.
Education
Associate of Arts - General Studies
College of The Redwoods
Eureka, CA05-2009
Skills
- Cultural sensitivity
- Intercultural communication
- Creativity and innovation
- Coaching and mentoring
- Internal communications
Timeline
Consultant
Self-employeed
05.2021 - Current
Customer Service Representative
Coast Central Credit Union
06.2010 - 03.2016
Associate of Arts - General Studies
College of The Redwoods
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