Erica Williams
Deltona,FL
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals. Seasoned Human Resources Manager with broad experience in employee relations, recruitment, and benefits administration. Possess strong expertise in developing efficient HR policies and procedures, fostering a positive work environment, and resolving conflicts. Demonstrated ability to drive strategic initiatives resulting in improved operational efficiency. Notable success in mentoring and coaching teams to deliver top performance.
Overview
19
19
years of professional experience
Work History
ROTC Instructor
USAF
Orlando, FL
06.2022 - Current
- Built and strengthened positive relationships with students, parents and teaching staff.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Participated in workshops, trainings and conferences to improve educational skills.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Prepared and graded subject tests for students.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Met with parents to discuss students' progress and review areas requiring improvement.
- I tutored students requiring extra help and gave additional practice work to help improve their understanding of concepts.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Used videos, lectures and moderated discussions to engage students during class.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Managed and oversaw personnel security clearance processes, ensuring compliance with federal regulations. Monitored and initiated Secret and Top Secret security clearances, conducting background verification and coordinating with appropriate agencies to maintain operational security. Provided guidance on security policies and procedures to safeguard sensitive information and support mission readiness.Built and strengthened positive relationships with students, parents and teaching staff.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Participated in workshops, trainings and conferences to improve educational skills.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Prepared and graded subject tests for students.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Met with parents to discuss students' progress and review areas requiring improvement.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Used videos, lectures and moderated discussions to engage students during class.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
NCOIC AWARD AND DECORATIONS
USAF
JBER, AK
08.2020 - 06.2022
- Supported joint operations by executing multiple Department of Defense (DoD) programs, ensuring seamless coordination for First Numbered Air Force (1NAF), three wings, and 27 tenant units. Provided essential services to a workforce of 47,600 military personnel and civilians, enhancing operational efficiency and readines
- Managed awards and decorations program, ensuring accuracy and compliance. Utilized the Military Personnel Data System (MilPDS), Personnel Records Display Application (PRDA), Case Management System (CMS), Virtual Personnel Center (vPC), and SharePoint to track, update, and analyze records for data integrity.
- Tracked daily transaction registers and Military Accessions Programs (MAPs) to ensure data accuracy. Reviewed Temporary Duty (TDY) and Overseas (OS) tour history, duty status, awards, and evaluation updates to maintain personnel records and operational readiness
- Oversees Unfavorable Information Files prgm, Special Duty Asgnmt Pay & Enlisted Force
- Led executive support operations for senior leadership, ensuring seamless administrative and personnel management.
- Managed critical programs, optimized workflows, and ensured accurate record-keeping to improve operational efficiency and executive decision-making..
- Recruited and trained new employees to manage overall talent acquisition.
- Organized and maintained records to facilitate programs, events and activities.
Group Fitness Instructor
JBER BASE Millennial
Jber, AK
08.2018 - 06.2022
- Provides training and instruction of fitness programs to individuals and groups
- Engages clients in exercise routines and weight loss programs, and helps them to reach their individual goals -Teaches scheduled classes, beginning and ending on time; provides adequate warm-up, exercises, stretching, and cool down
- Assists patrons, answers questions, and maintains a positive exercise experience for members and class participants
- Ensures that safety standards are met, and that department and facility policies are adhered to
- Personnel, USAF
- Conducted energizing, fun, safe and educational classes.
- Monitored form and technique in group environments to maintain individual safety.
- Promoted health and wellness to class members by encouraging sustainable habits and consistency.
- Varied routines, music and classes while following established protocols.
- Designed class content and delivery methods to match skill levels of participants and keep student interest high.
- Provided exceptional fitness experience to all members by exemplifying company core values.
- Provided resources and information for group members seeking additional health and fitness.
- Built and established lasting relationships using encouragement and personal support.
- Coached and encouraged participants during exercises and routines.
- Observed participants during classes, watching for issues and incorrect techniques.
NCOIC CSS
USAF
JBER, AK
03.2017 - 08.2020
- Managed the unit’s Sponsorship Program, LeaveWeb system, and travel orders for Consecutive Overseas Tour (COT) and In-Place Consecutive Overseas Tour (IPCOT). Oversaw student and dependent travel logistics, ensuring compliance with policies and streamlined processing for efficiency
- Provided direct personnel support to senior leadership and a team of 140 employees across eight departments. Ensured efficient workforce operations by managing administrative processes, coordinating resources, and supporting organizational initiatives
- Advised personnel on administrative processes while managing and updating the Case Management System, Personal Identity Verification records, Personnel Records Display Application (PRDA), Military Personnel Data System (MilPDS), and Defense Enrollment Eligibility Reporting System (DEERS). Ensured data accuracy and compliance to support workforce operations.
- Managed multiple programs, serving as the Unit Fitness Program Manager, Government Purchase Card (GPC) holder, Drug Demand Reduction (DDR) coordinator, Government Travel Card (GTC) manager, and Defense Travel System (DTS) monitor. Oversaw budgeting, compliance, and operational efficiency to support workforce readiness and financial accountabilityManages unit's INTROprgm, LeaveWeb, COT/IPCOT travel orders,Student Dependent
- Travel & Family Care Plan
- Delivers direct personnel support to the 3d MXG Command Staff and 140 Amn assigned to eight diverse workcenters
- Counsels, reviews & updates Case Management System, Personal Identity Verification,
- PRDA, MilPDS & DEERS
- Performs additional duties as the Unit Fitness Program Mngr, GPC holder, DDR coordinator, GTC & DTS monitor
CUSTOMER SUPPORT
NCOIC
JBER, AK
03.2016 - 09.2017
- Implemented Department of Defense (DoD) mandated programs for First Numbered Air Force (1 NAF) and two wings, ensuring compliance and efficiency. Provided operational support for 47,600 personnel, enhancing mission readiness and organizational effectiveness.
- Counsels, reviews & updates Case Management System, Personal Identity Verification,
- Supervised the base Sponsorship Program, LeaveWeb system, and travel orders for Consecutive Overseas Tour (COT) and In-Place Consecutive Overseas Tour (IPCOT). Managed student and dependent travel arrangements, and oversaw Family Care Plans to ensure compliance, efficiency, and seamless personnel support.
- Managed Line of Duty (LOD) determinations, transaction registers, and Management Assessment Products (MAPs) to ensure accuracy and compliance with regulations. Oversaw Family Servicemembers’ Group Life Insurance (F/SGLI) updates, maintaining accurate records and supporting personnel readiness.
- Analyzed customer feedback and developed new techniques to ensure customer retention.
- Handled pieces of evidence in processing labs to
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
NCOIC TECH, FIELD
USAF
RANDOLPH AFB , TX
10.2014 - 03.2016
- Served as the primary liaison between Headquarters Air Force Personnel Center (HQ AFPC), Headquarters Air Force (HAF), Force Support Squadrons (FSS), and Military Personnel Sections (MPS). Facilitated communication and ensured effective implementation of policies and programs to align with organizational objectives.
- Managed field communication initiatives for the Air Force Personnel Center (AFPC), ensuring clear and effective information flow. Led virtual training sessions, including webcasts and webinars, while consolidating feedback and data for four AFPC directorates to enhance decision-making and program effectiveness.
- Leads and coordinates outgoing change messages; ensures clear and concise information is delivered to.
- Served as the primary liaison for Air Forces Central Command (AFCENT) and Personnel Support for Contingency Operations (PERSCO) teams, resolving critical personnel support issues. Provided high-quality administrative and operational support for 27,000 deployed personnel, ensuring mission readiness and efficiency
SUPERVISOR, ASSIGNMENTS SECTION
AFB
San Antonio, TX
10.2011 - 10.2014
- TFSC Assignment section day-shift leader; supervises sect Airmen; assists 16K+ assignment actions per year
- Works 81K Permanent Change of Station orders & amendments via the Orders
- Processing Application (OPA)
- Assists Humanitarian (HUMI)/Exceptional Family Member (EFMP) prgms; coords cust cases w/funct agencies
- Supervises/coordinates Personnel Reliability Program (PRP) & Report No Later Than
- Date (RNTLD) actions
- Monitored employee productivity to provide constructive feedback and coaching.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
POSTAL CLERK
USAF
MISAWA, JAPAN
10.2008 - 10.2011
- Managed the receipt, processing, and distribution of letters and parcels, ensuring timely and accurate delivery. Maintained 6,000 mail receptacles and coordinated mail services for 13,500 patrons, optimizing postal operations and customer service.
- Coordinates daily cargo movement in coordination with Pacific Air Forces (PACAF), commercial airlines, and Air Mobility Command (AMC). Ensured accurate dispatch and receipt of shipments, optimizing transportation efficiency and supply chain operations.
- Sorts incoming/outgoing mail by postal classes; delivers correspondence to 58 Misawa Air Base organizations
- Confirms proper receipt/dispatch/security of accountable & non-accountable parcels; enables rapid mail distro
- Operated mail processing equipment and manually sorted mail.
- Processed payments and handled cash using point of sale (POS) computer system.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Sold stamps, services and packaging.
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
- Offered support and advice to newer personnel to improve performance.
- Set goals and operating procedures that maximized employee effectiveness.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Routed all classes of mail in sequence of delivery along established route.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Weighed parcels, calculating costs based on type, total weight and final destination.
- Weighed mail to determine correct postage.
- Identified needs of customers promptly and efficiently.
COUNSELOR,RETIREMENT
USAF
Peterson Afb, CO
12.2006 - 10.2008
- Monitors and administers the daily update of retirement/separation data in the Military
- Personnel Data System
- Counsels members on procedures to apply for high-year tenure extensions, retirement/separation applications
- Forwards Unit Personnel Record Groups and mandatory retirement/separation documents to required agencies
- Coordinates with the Staff Judge Advocate office concerning discharge packages for officer/enlisted personnel
- Answered clients' questions about purposes and details of financial plans and strategies.
- Counseled clients on financial matters and provided recommendations on investment opportunities, products and services based on client needs and asset availability.
- Followed-up with clients regularly and implemented consultative techniques to stay on top of financial means and objectives.
- Coordinated and participated in group presentations on financial services to attract new clients.
- Strengthened client relationships by conducting routine portfolio reviews to measure plan success.
Assignment, Tech
USAF
Peterson Afb, CO
04.2006 - 12.2006
- Monitors and administers the daily update of separation data in the Military Personnel Data System
- Counsels members on procedures to apply for high-year tenure extensions, retirement/separation applications
- Forwards Unit Personnel Record Groups and mandatory retirement/separation documents to required agencies
- Coordinates with the Staff Judge Advocate office concerning discharge packages for officer/enlisted personnel
- Distributed work orders to departments.
- Established, maintained and updated employee files.
- Scheduled or conducted new employee orientation
Education
Google Project Management Professional Certificate -
Coursera
11-2024
Lean Six Sigma Yellow Belt -
Tri-County Career Academy
11-2024
Six Sigma Yellow Belt (SSYB™) -
SIGMA FORCES
10-2023
Scrum Fundamentals Certified -
SCRUM STUDY-Accreditation Body For Scrum And Agile
08-2023
BAC - Sociology
Ashford University
10.2019
Certified Boss chick Level 1 -
Boss Chick Dance Workout
03.2019
Certified Group Fitness -
National Aerobics & Fitness Trainers Association
06.2018
Certified ZUMBA -
ZUMBA
03.2018
AA - Info Resource Managment
Community College Air
Force05.2015
AA - Human Resorce MGT
Community College Air Force
05.2015
Skills
- Critical thinking and problem
- Solving
- Leadership
- Microsoft PowerPoint
- Adaptability
- Fast Learner
- Computer Skills
- Customer Service
- Microsoft Office
- Ability to Work in a Team
- Communication Skills
- Problem Solving Skills
- Effective Time Management
- Honesty and Integrity
- Flexibility and Adaptability
- Multitasking Skills
- Teamwork Skills
- Instructional Materials Creation
- Curriculum Development
- Relationship Building
- Lesson Planning
- Conflict Resolution
- Student-Centered Learning
- Military training expertise
- Strategic planning
- Logistics operations
Additional Information
- AWARDS , Performer of the Month Oct 2020 JBER Air Force Commendation Medal Jan 2020 Received Commendation medal for extended assignment and for all accomplishments made between Mare 2016- Jan 2020 Air Force Achievement Medal Oct 2011 Received achievement medal for my accomplishments from my assignment at Misawa AB Japan. Air Force Achievement Medal Oct 2008 Received achievement medal for my accomplishments from my assignment at Peterson AFB CO.
Affiliations
- Resilience Trainer
- Jan 2020 JBER - Training military personnel how to improve your resiliency, enhance your quality of life, and decrease your stress and anxiety by teaching you to view life's inevitable challenges as opportunities
- Sexual Assault Prevention and Response (SAPR) Trainer
- Jber Training military personnel annually on sexual assault prevention and response as well as suicide awareness
Timeline
ROTC Instructor
USAF
06.2022 - Current
NCOIC AWARD AND DECORATIONS
USAF
08.2020 - 06.2022
Group Fitness Instructor
JBER BASE Millennial
08.2018 - 06.2022
NCOIC CSS
USAF
03.2017 - 08.2020
CUSTOMER SUPPORT
NCOIC
03.2016 - 09.2017
NCOIC TECH, FIELD
USAF
10.2014 - 03.2016
SUPERVISOR, ASSIGNMENTS SECTION
AFB
10.2011 - 10.2014
POSTAL CLERK
USAF
10.2008 - 10.2011
COUNSELOR,RETIREMENT
USAF
12.2006 - 10.2008
Assignment, Tech
USAF
04.2006 - 12.2006
Google Project Management Professional Certificate -
Coursera
Lean Six Sigma Yellow Belt -
Tri-County Career Academy
Six Sigma Yellow Belt (SSYB™) -
SIGMA FORCES
Scrum Fundamentals Certified -
SCRUM STUDY-Accreditation Body For Scrum And Agile
BAC - Sociology
Ashford University
Certified Boss chick Level 1 -
Boss Chick Dance Workout
Certified Group Fitness -
National Aerobics & Fitness Trainers Association
Certified ZUMBA -
ZUMBA
AA - Info Resource Managment
Community College Air
AA - Human Resorce MGT
Community College Air Force