Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erica Williams

Midlothian,IL

Summary

Compassionate and driven human service professional with extensive expertise in direct support for adults with disabilities, alongside staff and case management experience. Seeking a Care Coordinator position in which I can utilize my strengths and passion for supporting others by helping them develop and maintain the best quality of care.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Respite Staff

Little Friends Inc.
Warrenville, IL
08.2024 - Current
  • Help gather supplies and materials, set up/take down activity stations, and complete all required documentation pertaining to activity feedback, injury/illness/behavioral reports.
  • Provide supervision, mentoring, and guidance to volunteers working with children in assigned groups.
  • Engage children in various activities such as outdoor play, sensory stations, arts and crafts, gym or physical leisure play, board games, and the use of sensory toys.
  • Provide thorough supervision to children, ensuring their safety throughout the program, as well as assistance with toileting, feeding, behavioral support, and basic first aid needs.
  • Provided intermittent coverage for the Director of Respite by being the lead supervisor for all respite staff in the evening, providing orientation and tours to new volunteers, and responding first to all families during the drop-off and pick-up of their children.

Program Manager/QIDP

Little Friends Inc.
Warrenville, IL
01.2020 - Current
  • Manages a caseload of 20-40 individuals with physical and developmental disabilities at our Spectrum Community Day Service Program, ensuring the services provided meet their needs and help them achieve their desired outcomes.
  • Participates in annual meetings facilitated by the Service Coordinator to provide client advocacy as needed, as well as progress on their outcomes and services received at the day program.
  • Completes documentation such as annual Implementation Strategies, annual ICAP assessments, monthly QIDP notes, incident reports as needed, and referrals for both behavioral support and cases to be reviewed by the Human Rights Committee.
  • Supervises staff by providing training, configuring schedules, monitoring and approving payroll, hosting 1:1 meetings, evaluating performance, and taking disciplinary actions as needed.
  • Interviews, hires, and provides training to all new DSPs for Spectrum's Day Program.
  • Reviews the daily schedule and attendance to ensure adequate coverage is available, while monitoring programming to ensure activities are running smoothly.
  • Works as a team member alongside staff by providing direct support for our individuals through means of facilitating activities and groups, both onsite and in the community; providing transportation to and from the day program; and assistance with toileting and showering as needed.

Community Support Manager

Little Friends Inc.
Naperville, IL
10.2016 - 01.2020
  • Managed a caseload of about 25 individuals, which included four CILA groups and five intermittent sites.
  • Supervised staff by providing training, configuring schedules, monitoring and approving payroll, evaluating performance, and ensuring timely submission of documents
  • Frequently provided coverage to CILA and intermittent site homes by assisting with hygiene and grooming tasks, medication administration, grocery shopping, budgeting, banking, and transportation to activities.
  • Conducted weekly and monthly site visits to ensure clients are receiving appropriate services, their homes are properly maintained, and documentation and medications are current and in compliance with DHS regulations
  • Provided on-call coverage on a rotating basis for client and staff emergencies, which included urgent care and emergency room visits.
  • Consistently advocated on behalf of clients by communicating with the IDT any concerns, additional needs for supports, and observed changes in mental and physical health.

Community Living Manager

Target Community & Educational Services Inc.
Westminster, MD
05.2014 - 05.2016
  • Maintained the residents' home by daily cleaning, as well as purchasing household items, medical supplies, and groceries.
  • Monitored clients' finances and household budgets while completing petty cash reconciliation reports.
  • Provided direct care to residents in the form of medication administration, transportation to vocational programs, community outings, medical and psychiatric appointments, assistance with daily living skills (cooking, cleaning, and dressing), recreational planning, and ISP goal implementation.
  • Maintained residents' files by completing various agency reports and documents.
  • Provided supervision of all residential staff by means of training, scheduling, payroll reviews, monthly meetings, and employee evaluations.
  • Advocated on behalf of each resident by attending and providing updates at IDT meetings, Behavioral Committee meetings, and Nursing Reviews, while maintaining close contact with all medical professionals and team members.

Case Manager/QIDP

Seguin Services Inc.
Cicero, IL
06.2012 - 05.2014
  • As the leader of the IDT, I provided advocacy, service coordination, and facilitation of annual and semiannual staffings to ensure that the participants' needs and goals were identified and obtained.
  • Utilized screening tools to complete Safety and Risk Assessments, ICAPs, and SLOFs.
  • Maintained contact with hospital and agency medical staff to facilitate the medical admission and discharge of clients.
  • Performed weekly and monthly home visits to both home-based recipients and CILA homes to monitor the implementation of service plans.
  • Assisted families with home-based service forms, reviewing and submitting timesheets to ACCES$

Transitional Outreach Specialist Intern

Seguin Services Inc.
Cicero, IL
08.2011 - 04.2012
  • Assisted families with applying for qualifying government benefits, such as Supplemental Security Income, Medicaid, and S.N.A.P.
  • I attended IEPs and helped families in the transition process from high school to adult services by helping to create and work towards goals such as day program placement, community employment, respite, and residential services.

Education

MS - Human Services Management

McDaniel College
Westminster, MD
05.2016

BSW -

Northeastern Illinois University
Chicago, IL
05.2012

Skills

  • Effective solution development
  • Strong interpersonal and communication skills
  • Behavioral Support and Intervention
  • Care plan and outcome development
  • Team leadership and staff supervision
  • Conduction of Interviews and Assessments

Certification

  • CPR/First Aid
  • Qualified Intellectual Disability Professional
  • Ukeru Crisis Intervention

Timeline

Respite Staff

Little Friends Inc.
08.2024 - Current

Program Manager/QIDP

Little Friends Inc.
01.2020 - Current

Community Support Manager

Little Friends Inc.
10.2016 - 01.2020

Community Living Manager

Target Community & Educational Services Inc.
05.2014 - 05.2016

Case Manager/QIDP

Seguin Services Inc.
06.2012 - 05.2014

Transitional Outreach Specialist Intern

Seguin Services Inc.
08.2011 - 04.2012

MS - Human Services Management

McDaniel College

BSW -

Northeastern Illinois University

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