ERICA WILLIAMS

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as Passion for improving service delivery, enhancing knowledge and exceeding expectations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in Customer Service best practices and related options. Proactive Customer Service with expertise delivering support services and resolving customer complaints. Trained in support software and de escalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Knowledgeable and Dedicated customer service professional with extensive experience in the Medical and Banking Terminology. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and developing team relationships while cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate required systems. Effective at operating within governmental regulations and department guidelines to manage telephone calls, emails, letters and i