Erica Williams

• Coordinated care for at-risk populations, including geriatric individuals lacking family support, to ensure their health and well-being.
• Used contact tracing to identify and connect at-risk individuals with needed healthcare services.
• Executed all assigned tasks efficiently, required paperwork and other job duties, adhering to deadlines to avoid delays. Monitored processes and recommended methods for improvement.
• Assisted participants in tracking Medicaid review deadlines in maintaining financial eligibility by keeping record of when Medicaid reviews are due.

• Managed projects and acted as primary liaison between client and internal groups to clarify goals and ensure alignment with standards and deadlines.
• Managed projects and served as primary liaison between the client and multiple internal groups to clarify goals and meet standards and deadlines.
• Maintained library of model documents and templates while facilitating brainstorming sessions with cross-functional teams to drive effective problem-solving.
• Assisted in developing training materials for internal staff on new products or services. Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
• Collaborated with diverse coworkers to achieve project goals and resolve issues related to products and services.

• Prioritized and organized tasks to efficiently accomplish service goals.
• Drove multiple projects focused on improving product designs. Reviewed designs to determine compliance with industry standards and regulations.
• Collaborated with external vendors to customize products according to client specifications, enhancing client satisfaction and meeting project goals.
• Researched patents, copyrights and trademarks, avoiding infringement issues.
• Followed up with licensees to verify adherence to requirements.
• Maintained up-to-date knowledge of statutes, regulations, policies, and procedures to ensure compliance and informed decision-making.

• Led Financial and Program Analysis management for program managers, ensuring alignment with project goals.
• Served as financial point-of-contact for international development projects, facilitating communication and financial management.
• Developed and maintained effective business relationships with internal customers to enhance collaboration and project outcomes.
• Maintains and updates revenue and gross margins monthly utilizing various software applications.
• Support for all areas of budgeting, finance, cost accounting and reporting.
• Established estimates at completion (EAC) to monitor and mitigate risks and identify opportunities.

• Identified and deployed best practices for apparel programs, enhancing account management efficiency and proactively addressing client needs.
• Coordinated end-to-end product development process for cross-functional teams, from customer briefing to final product approval/launch, ensuring alignment with client specifications.
• Facilitated projects across multiple functional disciplines and regional cultures; collaborated with 5 different teams on meeting client expectations regarding custom artwork and received positive feedback on leadership.
• Facilitated cross-functional projects across diverse regional cultures, collaborating with 5 teams to meet client expectations for custom artwork.

• Coordinated client services among sales staff, account directors, and manufacturers for global fabrication and product development; arranged sampling, format setup, item specification, weaving instruction verification to ensure alignment and timely delivery.
• Instructed clients on EDI data structure and onboarded clients; decreased opportunity for manual key-in errors.
• Organized product development trackers and led sales team in pricing to enhance decision-making and minimize inventory overages/shortages.
• Analyzed account performance data to identify growth opportunities.
• Managed client relationships to enhance satisfaction and retention.
• Streamlined processes to improve efficiency in account handling workflows.

In Progress