Erica Willis
Spokane Valley
Summary
Resourceful customer service representative with 3 years of experience in the insurance industry, specializing in billing and claims adjustment. Proven ability to provide exceptional support and problem-solving skills, with a strong background in working with diverse populations, including individuals with disabilities. Holds multiple adjuster licenses, enhancing expertise in fraud prevention and detection. Committed to delivering high-quality service and fostering positive client relationships. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
12
12
years of professional experience
1
1
Certification
Work History
DSP (Direct Support Professional)
The Arc of Spokane-Spokane Valley
06.2025 - Current
- Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and overall quality of life
- Supported individuals in participating in community outings and social activities to promote integration and independence
- Maintained accurate records of client progress, behaviors, incidents, and medical information for reporting purposes
- Supported individuals in developing social skills through group activities and outings
Customer Service Representative
Foundever
02.2024 - 08.2024
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Recognized as a subject matter expert within the department due to extensive knowledge of company products and policies
- Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
Seasonal Package Delivery Driver
Ups
11.2023 - 01.2024
- Deliver packages to customers during the seasonal peak times
- Delivered goods to customers in a timely manner while ensuring the safety and security of the cargo
- Followed all traffic laws and regulations to ensure compliance and prevent accidents
- Managed paperwork such as delivery receipts, logbooks, and mileage records accurately and efficiently
- Ensured compliance with all applicable safety regulations related to transporting hazardous materials if required for specific job assignments
Licensed Insurance Adjuster
Eberls Claim Service-Irving
09.2021 - 05.2023
- Investigated and evaluated insurance claims to determine coverage, liability, and settlement options
- Conducted interviews with policyholders, witnesses, and other relevant parties to gather information for claim assessment
- Investigated subrogation opportunities where applicable; pursued recovery efforts against responsible third parties
- Maintained up-to-date knowledge of industry trends, regulations, and best practices through continuous professional development
- Analyzed documentation such as police reports, medical records, and repair estimates to assess damages and determine appropriate compensation
- Negotiated settlements with claimants or their representatives within authorized limits
Contruction
PlyGem/ Cornerstone Building Brands-Bryan
12.2020 - 04.2021
- Assembled components with minimal supervision, exceeding expected project milestones.
- Collaborated with team members to improve production processes and maintain quality standards.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
Direct Support Professional
Brenham State Supportive Living Center-Brenham
01.2020 - 07.2020
- Work with disabled as well as mentally disabled adults. Ages ranged from 30s-70s
- Assisted disabled clients to support independence and well-being.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Cli
Arc Of Spokane-Spokane
07.2018 - 08.2019
- Care for disabled adults as well as teach and encourage new goals.
- Provided professional services and support in a dynamic work environment.
- Maintained strong connections within caregiver community to gain continuous knowledge.
De bone
Sanderson Farms, Inc.-Bryan
02.2018 - 05.2018
- Package chicken
- Cleaned and maintained equipment used in cutting and trimming, complying with hygiene and sanitation standards.
- Unloaded meat and poultry from delivery trucks to sort and prepare for trimming
- Operated grinding machines to prepare special items like sausages.
Package Handler
FedEx Ground-Bryan
10.2017 - 02.2018
Department Manager
Walmart-Bryan
05.2016 - 07.2017
Support Manager
Walmart-Bryan
04.2015 - 05.2016
- Stepped down for personal reasons
Stocker / inventory prep
Walmart-Bryan
10.2014 - 04.2015
Server
Bryan ISD-Bryan
11.2013 - 06.2014
- Left for maternity leave
Education
GED -
Gary job corp
San Marcos, TX11.2010
MOA - undefined
Gary job corp
San Marcos, TX11.2010
Skills
- Home Care
- Analysis skills
- Office experience
- Windows
- Operating ple (3 years)
- Heavy lifting
- Computer skills (3 years)
- Autism Experience
- Special Needs
- Cold calling
- Developmental Disabilities Experience (1 year)
- Productive (10 years)
- Problem solver (10 years)
- Customer service
- Fraud prevention and detection
- Construction
- Caregiving
- Able to adapt to any environment (10 years)
Certification
- First Aid CPR AED August 2025 to Present
- CPR Certification
- Florida adjusters license #W804367
- Oregon Adjuster License December 2021 to September 2024 #20046094
- Kentucky Adjuster license December 2021 to September 2023 Property & Casualty # 1176974
- Washington adjuster license November 2021 to September 2023 #1131955
- Montana adjuster license October 2021 to September 2023 #30016188510
- Minnesota adjuster License October 2021 to September 2023 #40770966
- Texas Adjusters licenses All lines August 2021 to September 2023 Licensed to handle any insurance claims (Auto, Property, WC, catastrophic events, etc..) license # 2719770
- Louisiana adjusters license 2021 to 2023 #964235
- Michigan Adjuster license November 2021 to March 2022 #20046094
Awards
Side counter of the week May 2017 Wal-Mart Market 85 side counter of the week for having 1 out only on shampoo isle, Employee of the month April 2015 Wal-Mart employees of the month which lead to my promotion of support manager
Timeline
DSP (Direct Support Professional)
The Arc of Spokane-Spokane Valley
06.2025 - Current
Customer Service Representative
Foundever
02.2024 - 08.2024
Seasonal Package Delivery Driver
Ups
11.2023 - 01.2024
Licensed Insurance Adjuster
Eberls Claim Service-Irving
09.2021 - 05.2023
Contruction
PlyGem/ Cornerstone Building Brands-Bryan
12.2020 - 04.2021
Direct Support Professional
Brenham State Supportive Living Center-Brenham
01.2020 - 07.2020
Cli
Arc Of Spokane-Spokane
07.2018 - 08.2019
De bone
Sanderson Farms, Inc.-Bryan
02.2018 - 05.2018
Package Handler
FedEx Ground-Bryan
10.2017 - 02.2018
Department Manager
Walmart-Bryan
05.2016 - 07.2017
Support Manager
Walmart-Bryan
04.2015 - 05.2016
Stocker / inventory prep
Walmart-Bryan
10.2014 - 04.2015
Server
Bryan ISD-Bryan
11.2013 - 06.2014
MOA - undefined
Gary job corp
GED -
Gary job corp
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