Summary
Overview
Work History
Education
Skills
Organizations
Timeline
Hi, I’m

Erica Wilson

Memphis,TN
Erica Wilson

Summary

Motivated business professional with experience in managing the day-to-day operations for high volume key accounts across diverse industries. Skilled in understanding customer needs and delivering lasting quality results. Currently seeking to transition into the Human Resource field to excel in a role that supports my passion and allows me to achieve company goals.

Overview

16
years of professional experience

Work History

Graphic Packaging International

Account Executive III
09.2018 - Current

Job overview

  • Effectively manages 11+ key accounts for the Open Market team - 100% order entry accuracy from 2018 to YTD and achieved OM's team goal by invoicing 1.1M tons YTD
  • Performs as key driver in communication process: initiating communication and integration with supply chain partners
  • Maintains a positive and proactive relationship with Sales, Transportation, Accounting, Planning/Scheduling, and Mill and Converting facilities
  • Manages order quantities to maximize shipping capabilities; determines the most cost-efficient shipping method along with reducing aging SKUs and high inventory levels
  • Pioneers efforts on task force team to pursue creative methods to gather and interpret customer perspectives by partnering with senior management and internal teams to implement new strategies and initiatives
  • Proactively resolves root cause problems surrounding customer issues and concerns.

Talent Force

Branch & Talent Acquisition Manager
05.2018 - 09.2018

Job overview

  • Slashed payroll & administrative cost 25% by negotiating pricing and fees, while the continuation and enhancements of services for recruitment and business development - secured first industrial/warehouse contracted account for the Olive Branch, MS location within 8 weeks of being on board with the company
  • Provided direction to the recruiting team through strategy formulation, execution, oversight, and training to develop highly effective staffing results and talent acquisition
  • Established a portfolio of contacts to help identify and source qualified candidates via social media, attending job fairs/events, direct advertising, and etc
  • Sourced, screened, and interviewed candidates to obtain work history, education, training, job skills, and salary requirements.

Coca-Cola Bottling Co. Consolidated

Market Development Manager - FSOP
08.2016 - 12.2017

Job overview

  • Managed inventory and product levels for 16+ corporate accounts in the Downtown Memphis territory such as; Autozone Park (Redbirds Stadium), St
  • Jude Hospital, Peabody Hotel, Bass Pro Pyramid, and Autozone Headquarters
  • Planned, forecasted, and grew account's volume and gross profit within the Downtown territory
  • Operated closely with Distribution Center teams and drivers to ensure deliveries met deadlines
  • Executed and closed sales calls by selling and implementing campaigns & promotional products
  • Supported contract renewal negotiations for accounts such as Memphis in May
  • Consistently met quarterly goals and quota averaging 97% and above
  • Met weekly with 30+ current customer & prospects to analyze sales needs and identify new business opportunities.

Terminix

Customer Account Manager - National Accounts
08.2015 - 08.2016

Job overview

  • Managed 21 National Accounts which included multi-million dollar companies; such as Target, Walgreens, JCPenney, and Burlington's
  • Served as a liaison between the customer and client via phone, email, and other electronic systems
  • Updated and trained the customer service team and Terminix branch associates on new or changing customer requirements
  • Participated in and led conference calls with customers and other Terminix staff to provide specialized and updated customer service training
  • Researched and analyzed customer billing and account questions, issue credit request, create and review invoices for accuracy
  • Developed and implemented selling strategies to achieve company's revenue goals.

American Home Shield

Authorization Rep II / Customer Service Rep I
03.2008 - 08.2015

Job overview

  • Updated, researched, reviewed account information for customers, contractors, and business partners via telephone and email
  • Handled billing, payment inquiries, and clarify contract agreements
  • Negotiated pricing and allocated financial payments to contractors for home warranty repairs
  • Participated and assisted with new pilots that would add more value to the company's customer service, managements, and sales departments
  • Received technical training on Appliance, Electrical, HVAC, and Plumbing trades
  • Trained new hires within the department.

Education

Capella University
Memphis, TN

Graduate Certificate in Business from Human Resource Management
03.2025

The University of Memphis
Memphis, TN

Bachelor of Professional Studies: Organizational Leadership
05.2022

Skills

  • Account & Order Management
  • Effective Decision-Making & Communication
  • Client Relationship Building & Management
  • Continuous Improvement
  • Teamwork & Collaboration
  • Data Analysis
  • Pipeline & Marketing Management
  • Strategic Initiatives

Organizations

GPI Bridge ERG Mentee January 2024 to Present 

Women@GPI Member January 2022 to Present 

GPI Book Club Member January 2019 to Present 

GPI Improvement Task Force Member January 2019 to Present


Girl Scouts Troop 10293 Volunteer September 2017 to Present
Girls Scouts Let’s Lead Cohort Graduate April 2022


The Junior League of Memphis Member June 2020 to Present
JLM L.E.A.D Program Graduate November 2020


Timeline

Account Executive III

Graphic Packaging International
09.2018 - Current

Branch & Talent Acquisition Manager

Talent Force
05.2018 - 09.2018

Market Development Manager - FSOP

Coca-Cola Bottling Co. Consolidated
08.2016 - 12.2017

Customer Account Manager - National Accounts

Terminix
08.2015 - 08.2016

Authorization Rep II / Customer Service Rep I

American Home Shield
03.2008 - 08.2015

Capella University

Graduate Certificate in Business from Human Resource Management

The University of Memphis

Bachelor of Professional Studies: Organizational Leadership

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Erica Wilson