Erica Wilson
Winchester,USA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Professional with solid background in legal systems and judicial processes. Adept at fostering collaborative relationships and driving impactful results. Strong skills in negotiation, conflict resolution, and legal research. Known for adaptability and reliability in dynamic environments.
Extensive experience in judicial coordination and liaison activities. Proven track record of fostering efficient communication channels between courts, legal professionals, and external agencies. Known for collaborative approach and achieving results in dynamic environments, showcasing strong negotiation and interpersonal skills.
Experienced with judicial processes and legal communications. Utilizes strategic mediation and liaison techniques to enhance cooperation between legal entities. Knowledge of managing legal documentation and ensuring compliance with judicial procedures.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Judicial Assistant
New Day Recovery Center
01.2023 - Current
- Company Overview: An inpatient residential dual diagnosis recovery center;
- I was hired on to work in the judicial department to seek out court dates and information from the client through a nifty designed-by-me-informative and detailed questionnaire.
- Consistently exhibited excellent attention-to-detail skills when reviewing and processing legal documents, ensuring accuracy and timeliness.
- Maintained order within the courtroom setting while ensuring that all attendees adhered strictly to established protocols.
- Liaised with various agencies such as probation departments or social services for case-related matters as needed.
- Transported men and women to their court dates; from jail to the facility; and sometimes from the facility to jail if on a furlough.
- Time is of the essence in the judicial office. I contributed much to the flow of the office and how it operates on a daily basis. My motto is classic, "Work smarter not harder", things have got to be quickly accessible, information, forms, numbers etc..
- Relieved clients of warrants where applicable through communication with judges, prosecuting attorneys and circuit court clerkswith facts:).
- My main goal was to keep the clients void free of warrants through the responsibility of researching the client's judicial history.
- NDRC at one time, was a D.O.C certified facility so many regulations have to be maintained with the state; much responsibility went in to maintaining that relationship.
- I created bed letters, and progress letters to send to the courts for the client's file.
- I met with the clients personally to go over a questionnaire with them and give them the best help possible.
- Had clients sign R.O.I'S and adhered to the HIPAA regulations and ethical policies.
- Provided exceptional customer service when assisting litigants, attorneys, witnesses, and jurors with inquiries or concerns related to their involvement in court proceedings.
- Promoted clear communication between judges, attorneys, and parties by facilitating correspondence and relaying pertinent information.
- Improved workflow through implementation of new document management systems tailored specifically for judicial needs.
- Coordinated and prepared materials for hearings.
Certified Peer Support Specialist
New Day Recovery Center
01.2023 - Current
- Collaborated with interdisciplinary teams to develop comprehensive care plans based on clients'' individual strengths, needs, and preferences.
- Maintained accurate records of client interactions according to organizational guidelines, protecting confidentiality while ensuring thorough documentation for continuity of care purposes.
- Assisted clients in developing and maintaining personalized wellness plans, guiding them in setting achievable goals for improved mental health outcomes.
- Developed strong rapport with clients, fostering a trusting environment to encourage open communication about personal challenges and goals.
- Assisted clients in identifying community resources and services, increasing their access to valuable support networks.
- Enhanced client recovery by providing emotional and practical support in both group and one-on-one settings.
- Improved the quality of care for clients by actively participating in treatment planning meetings and offering insights from a peer perspective.
- Supported clients in building resiliency through skill-building exercises emphasizing problem-solving techniques and adaptive coping strategies.
- Strengthened relationships between clients and their natural support systems by offering guidance on effective communication techniques and conflict resolution strategies.
- Promoted client self-advocacy through education on rights, responsibilities, and navigating complex systems of care.
- Actively pursued ongoing professional development opportunities to remain informed of emerging trends and best practices within the field of peer support services.
- Conducted regular progress assessments, updating care plans as needed to reflect evolving client goals and circumstances.
- Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
- Educated clients on dangers of substance abuse and prevention techniques.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Ability to communicate effectively with a diverse group of individuals in the LGBTQ community.
- Completion of Adult Peer Support Specialist Approved Program with the Kentucky Department for Behavioral Health, Developmental and Intellectual Disabilities (DBHDID)
- My strengths that came from this job include: Calm under chaos, empowerment, public speaking, communication, team work, collaboration.
Transporter
Isaiah House, Inc.
07.2022 - 01.2023
- I picked up clients from their homes and jail and transported them to the different facilities they required me to take them to
- I ran some groups on downtime
- I kept the house morale up as best as I could
Keyholder
Dollar General
10.2017 - 01.2018
- 2nd shift
- Cashier
- Key holder responsibilities included: taking returns, Closing out registers and matching numbers
- I held the safe numbers and drew out coins and bills
- Deposited funds into safe
- Executed closing the store down
- Fronted items
- Put stock up
Housekeeping
TARTER GATE
12.2014 - 07.2015
- Cleaned break rooms, offices and restrooms
- Kept Debris and potentially dangerous hazards from happening off of the welding plant floor
- Filled out order sheet weekly for inventory
- Mixed cleaners for mopping, cleaning, sanitizing
- Amazingly enough, my cleaning had others get in the groove of organizing and straightening up the plant
- Learned the basics of welding, and yes, I managed to accomplish a smooth weld
Owner/Operator, Repair Technician
Airhead; Phishee; and Xpressive Nature CellPhone Repair
01.2008 - 01.2012
- I began these businesses from the ground up offering repair services as well as sales in new/used/refurbished cellular phones to the public
- Quoted a time to get a device done as well as pricing, and sought to complete the task in said amount of time with the customer being satisfied of the finished product in the end
- Used a great deal of patience on tedious tiny parts while serving customers and answering questions as well as answering phone calls...sometimes, yes, all three did occur at once, not unusual
- I made my own paper work for inventory, accounting, and taxes
- Maintained business like atmosphere
- Maintained state and county ordinances, policies, and procedures to keep the business license...no penalties acquired I must say
- Created newspaper ads and worked with radio stations for marketing
- Online marketing as well, from creating online stores to just sending invoices out through email (and postal mail)
- 10 key
- Data entry
- Multi-tasking
- Customer service representative
Sales Clerk/Manager
Ladeda Ltd./ The Framers Market
01.2009 - 01.2010
- POS: product entry, adding inventory, adding shippers, pretty much the whole shebang of the POS system setup
- Doing end of day reports
- Basic Accounting
- Depositing funds
- Professional Gift Wrapping
- Cutting, measuring, fitting; molding and mats
- Making custom built frames
- Working with the customer to get an idea or picture in their head on what they would like to see, gave them a picture of what they would be seeing, and worked to maintain that vision
- Inventory control
- Using precise measurements to get two corner of Wood to magically come together in peace and harmony
At&t Sales Agent
Ozark Cellular
01.2004 - 01.2008
- Provided customers with information on cellular services, activated cellular phones for their use
- Also provided excellent customer service
- Management: operated & managed 4+ employees at Ozark Cellular as well as assisted the manager
- Inventory
- Entered logs sheets
- Evaluated commission
- Sent marketing material in to the newspapers and radio stations
- Activated, upgraded cellular devices
- Trouble shot customers troubles and resolved them if possible
- Worked with headquarters with information, figures and anything else they needed
Education
Bachelor of Arts - Paralegal Science
Eastern Kentucky University
Richmond, KY08-2026
Skills
- Legal terminology
- Data confidentiality
- Crisis management
- File and record keeping
- Addiction treatment
- Written communication
- Time management abilities
- Documentation and reporting
- Analytical thinking
- Conflict resolution
- Interpersonal skills
- Task prioritization
- Adaptability and flexibility
- Verbal and written communication
- Team collaboration
- Active listening
- Effective communication
- Reliability
- Problem-solving abilities
- Leadership skills
- Legal research
- Courtroom etiquette
- Client communication
- Organization
- Relationship building and rapport
- Legal terminology and concepts
Certification
Certified Peer Support Specialist by the State of Kentucky
Timeline
Certified Peer Support Specialist
New Day Recovery Center
01.2023 - Current
Judicial Assistant
New Day Recovery Center
01.2023 - Current
Transporter
Isaiah House, Inc.
07.2022 - 01.2023
Keyholder
Dollar General
10.2017 - 01.2018
Housekeeping
TARTER GATE
12.2014 - 07.2015
Sales Clerk/Manager
Ladeda Ltd./ The Framers Market
01.2009 - 01.2010
Owner/Operator, Repair Technician
Airhead; Phishee; and Xpressive Nature CellPhone Repair
01.2008 - 01.2012
At&t Sales Agent
Ozark Cellular
01.2004 - 01.2008
Certified Peer Support Specialist by the State of Kentucky
Bachelor of Arts - Paralegal Science
Eastern Kentucky University
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